Samantha Tolbert
Account Manager
South Lyon,MI
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
30
30
years of professional experience
Work History
Account Manager, Inside Sales
New Paradigm Promotional Marketing
01.2024 - Current
- Serve as the primary point of contact, managing and fulfilling the promotional merchandise needs of clients within assigned accounts.
- Build and maintain strong relationships within assigned accounts, driving repeat business and client loyalty.
- Execute account sales and promotional strategies under the guidance of business leadership.
- Respond to client requests for product ideas by sourcing merchandise, developing presentations, following up, and closing sales.
- Proactively share new product ideas with clients to generate additional sales opportunities, depending on account needs.
- Identify and research opportunities for growth within accounts, developing and implementing plans in collaboration with business leadership.
- Troubleshoot and resolve issues related to order production, minimizing any impact on the client experience.
- Communicate and collaborate effectively across internal teams and with clients to ensure seamless service and project execution.
Sales Executive
Helm Incorporated
05.2018 - 01.2024
- Responsible for growing revenue from existing clients and accounts by proactively pursuing target with a need for our core services.
- Serve as a liaison between Helm and our clients as it relates to new and acute business opportunities.
- Development and growth of client relationships within our existing customers.
- Collaborate with the client on marketing objectives.
- Prepare and present sales proposals.
- Continually challenge awareness of our services and suggest improvement that enhance value to the client.
- Accountable for over $5.4MM in client revenue from both program and acute revenue streams.
Program Manager
Helm Incorporated
04.2006 - 05.2018
- Primarily responsible for working with existing clients to help them further develop and maintain their company store and fulfillment programs.
- Develop, maintain, and extend client relationships.
- Thru my tenure major clients included Castrol North America, Domino's, Michigan Economic Development Corporation (Pure Michigan campaign), MAHLE Clevite, BASF, NGK Spark Plugs, Dana Spicer Parts, Ford Rotunda and Chrysler.
- Development and maintenance of client branded merchandise websites.
- Implement and drive strategies to grow client brand awareness campaign.
- Deliver proactive account management by providing business solutions to clients, as well as offering ideas/methods of increasing revenue through unique marketing programs.
- Develop and execute on strategic recommendations that drive revenue.
- Monitor and analyze client's performance reports to ensure targets are being met.
INTERNAL ACCOUNT MANAGER
Helm Incorporated
04.2006 - 07.2007
- Provided support in the sales environment.
- Provide creative idea generation for incentive and promotional products for client events.
- Accountable for the internal operations pertaining to account management.
- Champion all program merchandise additions and changes.
- Develop means of analysis for program success and maintenance.
- Provide effective communication to Account Managers.
Marketing Director
Insta-Dry Basement Systems
08.2005 - 04.2006
- Manage day-to-day marketing projects including company communications, brand management, creation/execution of all direct mail pieces and online marketing strategies.
- Responsible for lead generation and track ROI for all marketing avenues.
- Identify opportunities for alliances and partnerships with contractors, suppliers, realtors, home inspectors, and property managers for B2B sales growth.
- Organize and attend all industry trade shows.
Account Coordinator
Imperial Marketing, Inc
12.1999 - 08.2005
- Senior account coordinator providing sales support to all Account Executives.
- Ensure the effective and successful service to the assigned client base for flawless execution of event merchandising objectives.
ADMINISTRATIVE/MARKETING ASSISTANT
MSX International
01.1998 - 12.1999
- Provide key administrative support.
- Contracted by Ford Motor Company to provide consultation and development of course catalog to ensure enrollment improvement.
MARKETING ASSISTANT & ACCOUNTING CLERK
Les Cheneaux Foods, Inc
06.1995 - 08.1997
- Entry level position where assignments included accounts payable and payroll processing for five franchisee stores.
- Provided marketing assistance to the CEO with the creation and execution of print and radio advertisements.
Education
Bachelor of Science - Business Administration
Central Michigan University
Mt. Pleasant, Michigan01.2003
Associates Degree - Liberal Arts
Schoolcraft Community College
Livonia, Michigan01.1998
Skills
- Accounting/billing
- Administrative support
- Brand management
- Solution based selling
- Direct mail
- Marketing
- Merchandising
- Process development
- Procurement
- Program management
- Proposals
- Quality management
- Sales operations
- Trade shows
- Website management
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTimeline
Account Manager, Inside Sales
New Paradigm Promotional Marketing
01.2024 - Current
Sales Executive
Helm Incorporated
05.2018 - 01.2024
Program Manager
Helm Incorporated
04.2006 - 05.2018
INTERNAL ACCOUNT MANAGER
Helm Incorporated
04.2006 - 07.2007
Marketing Director
Insta-Dry Basement Systems
08.2005 - 04.2006
Account Coordinator
Imperial Marketing, Inc
12.1999 - 08.2005
ADMINISTRATIVE/MARKETING ASSISTANT
MSX International
01.1998 - 12.1999
MARKETING ASSISTANT & ACCOUNTING CLERK
Les Cheneaux Foods, Inc
06.1995 - 08.1997
Associates Degree - Liberal Arts
Schoolcraft Community College
Bachelor of Science - Business Administration
Central Michigan University
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