Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Timeline
Generic

Samantha Toles

Las Vegas,NV

Summary

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments and customer care. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient/ customer needs and enhance care. Skilled in many professions and eager to learn and experience more.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Southwest Medical
Las Vegas, NV
01.2024 - Current
  • Provided assistance to patients in clinical setting
  • Ensured precise recording of patients' vitals
  • Inputted vitals data into EHR system.
  • Facilitated smooth transitions between patient and provider
  • Performed various tasks related to patient care.
  • Executed lab experiments and procedures efficiently.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Assisted with scheduling patient appointments and follow-up visits.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted back office patient processes to reduce office wait times.

Call Center Representative

Logisticare
Las Vegas
07.2019 - 08.2019
  • Attended to every call received via the headset
  • Managed the process of booking non-emergency reservations
  • Supported customers in handling their accounts
  • Effectively addressed customer concerns and resolved issues
  • Updated account information
  • I had a brief tenure due to attending college out of state.

Sales Associate

Tommy Hilfiger Kids
Las Vegas
10.2018 - 07.2019
  • Ensured customer satisfaction by greeting and attending to their needs
  • Demonstrated strong interpersonal skills while providing top-notch customer support.
  • Maintained inventory organization to optimize customer experience.
  • Monitored premises for potential theft
  • Efficiently handled recovery of designated zones
  • Contributed to increased effectiveness of sales process
  • Increased product revenue
  • Developed innovative looks by combining different pieces from existing wardrobe, showcasing versatility and creativity.
  • Communicated details of promotions to customers.

Games operator

Midway at Circus Circus
Las Vegas
11.2017 - 08.2018
  • Demonstrated consistent good posture while performing duties during game shifts.
  • Enhanced visual appeal to increase customer traffic
  • Demonstrated a proactive approach and displayed optimism in tackling job responsibilities
  • Exhibited consistent politeness and attentiveness towards clients
  • Extended greetings and appreciation to patrons for their presence
  • Enhanced customer retention by ensuring repeat business
  • Boosted customer engagement and demand by effectively selling the game.

Internship

Sunrise Children’s Foundation
Las Vegas
06.2018 - 07.2018
  • Supervised and maintained a secure environment for children attending
  • Managed the preparation of morning snacks, lunches, and afternoon snacks
  • Remain alert and attentive to activities
  • Demonstrated patience and understanding while working with clients.
  • Created a positive and enthusiastic work environment.

Education

graduate -

Rancho High School
05.2019

Andre Agassi College Preparatory Academy, Agassi College
06.2017

Nursing

College of Southern Nevada
Las Vegas, NV

Some College (No Degree) -

Talladega College
Talladega, AL

Skills

  • Interpersonal skills
  • Communication skills
  • Data Entry
  • Inventory and supply management
  • HIPAA Compliance
  • Medical Terminology
  • Patient Assessments
  • Specimens collection and processing
  • Vital Sign Monitoring
  • Patient Scheduling
  • Patient documentation
  • Phlebotomy
  • Patient-focused care
  • Medical terminology knowledge
  • CPR
  • Electronic Medical Records
  • Certified in Basic Life Support (BLS)
  • EKG set up and monitoring
  • First Aid
  • Venipuncture and phlebotomy
  • Compassionate
  • Valid Nevada driver's license
  • Calm and level-headed under duress
  • OB/GYN procedures
  • Customer Service
  • Proper sterilization techniques

Additional Information

  • AWARDS , Student of the Month Award Presidential Award Highest Improvement on Evaluate Award Most Improved Student Award Academic Excellence Award Certificate of Achievement- internship program

Certification

  • Certified Clinical Medical Assistant (12/15/2021)
  • BLS Certified (07/19/2023)

Accomplishments

  • Certificate of Achievement- Externship Program

Timeline

Certified Medical Assistant

Southwest Medical
01.2024 - Current

Call Center Representative

Logisticare
07.2019 - 08.2019

Sales Associate

Tommy Hilfiger Kids
10.2018 - 07.2019

Internship

Sunrise Children’s Foundation
06.2018 - 07.2018

Games operator

Midway at Circus Circus
11.2017 - 08.2018

graduate -

Rancho High School

Andre Agassi College Preparatory Academy, Agassi College

Nursing

College of Southern Nevada

Some College (No Degree) -

Talladega College

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Samantha Toles