Samantha Tooley
Yukon,OK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
H.W. Lochner
02.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared reports and maintained records.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
Dog Grooming Assistant
Camp Bow Wow
05.2023 - 02.2024
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
- Helped develop customized grooming plans for individual dogs based on breed, size, coat condition, and owner preferences.
- Managed inventory of grooming supplies, ordering new products as needed to maintain optimal stock levels for uninterrupted service delivery.
Secretary
Superior Construction Management
07.2022 - 04.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Accounting Clerk
Bob Howard Parts Distribution Center
08.2019 - 11.2020
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Processed incoming and outgoing mail
- Operated various mailing equipment such as postage meters, scales, and label printers to process mail efficiently.
Teacher
Primrose School Of Edmond
06.2017 - 06.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School Diploma -
Jones High School
Bachelor of Business Administration -
Western Governor University
05.2028
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Database entry
- Invoice Processing
- Multi-Line Phone Systems
- Event Coordination
- Computer Proficiency
- Documentation and Recordkeeping
- Microsoft Office Suite
Timeline
Administrative Assistant
H.W. Lochner
02.2024 - Current
Dog Grooming Assistant
Camp Bow Wow
05.2023 - 02.2024
Secretary
Superior Construction Management
07.2022 - 04.2023
Accounting Clerk
Bob Howard Parts Distribution Center
08.2019 - 11.2020
Teacher
Primrose School Of Edmond
06.2017 - 06.2019
High School Diploma -
Jones High School
Bachelor of Business Administration -
Western Governor University
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