Samantha Torres
Madison,WI
Summary
Dedicated Executive Administrative Coordinator adept at overseeing multi-unit retail operations, streamlining processes, and driving productivity. Skilled in managing day-to-day administrative tasks, coordinating events, and ensuring compliance with company standards. Proficient in preparing complex presentations, reports, and documents with a high degree of professionalism. Committed to delivering exceptional customer service, building strong relationships with stakeholders, and contributing to a dynamic team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Administrative Coordinator
Freeland Group Restaurants
01.2022 - 08.2024
- Managed day-to-day support operations of a multi-unit retail chain; overseeing store openings, vendor management, employee on-boarding and community engagement.
- Ensured compliance with company standards by assisting in the logistics and preparation of employee facing and new hire HR tasks.
- Aided in seamless transition, post acquisition, of merging of internal newsletter, local marketing campaigns, and streamlining presentment of operational metrics.
- Prepared complex PowerPoint Presentations, Excel spreadsheets and Word documents with accuracy and a high degree of professionalism.
- Conducted research and prepared necessary spreadsheets and reports for a broad range of business projects to assist President/CEO and Executive Officers in business decisions.
- Coordinated quarterly regional meetings, team outings and events resulting in an improved workflow and increased productivity.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Managed complex projects with tight deadlines, ensuring timely completion and high-quality results.
Executive Assistant
Freeland Group Restaurants
01.2021 - 01.2022
- Demonstrated ability to multitask and effectively manage competing priorities with minimal supervision.
- Prepared and edited presentations, reports, and other documents as requested by executive leadership team.
- Compiled, analyzed, and synthesized data from various sources to generate insights for the executive team.
- Coordinated with various departments to ensure deadlines were met for important projects.
- Provided customer service to internal and external customers, responding to inquiries and resolving issues in a timely manner.
- Developed relationships with vendors, suppliers, and other external stakeholders.
- Handled confidential and sensitive information with discretion and tact.
Key Manager
Outback Steakhouse
01.2014 - 03.2020
- Resolved customer complaints promptly and professionally, maintaining high levels of guest satisfaction within a fast-paced dining environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
Education
Bachelor of Arts -
University of Wisconsin, Madison
Madison, WI05.2015
Skills
- Strong Attention to Detail
- Advanced Multitasking
- Customer Satisfaction
- Adaptability
- Communication Skills
- Effective Time Management
- Leadership
- Coordination Skills
- Problem Solving
- Strategic Thinking
- Microsoft Suite
- Conflict Resolution
- Project Management
- Vendor Relationship Management
- Business Process Improvement
- Critical Thinking
- Hard Work and Dedication
- Customer and Client Relations
Certification
- CNP - Certified Notary Public
Timeline
Executive Administrative Coordinator
Freeland Group Restaurants
01.2022 - 08.2024
Executive Assistant
Freeland Group Restaurants
01.2021 - 01.2022
Key Manager
Outback Steakhouse
01.2014 - 03.2020
Bachelor of Arts -
University of Wisconsin, Madison