SAMANTHA TORRES
Little Ferry,NJ
Summary
Organized and detailed oriented with expertise in excellent customer service, critical thinking, and coordinating daily operations. I aim to create a positive and productive work environment by communicating with team members regarding specific projects or tasks to ensure success. Proficient in Microsoft/Google docs, Excel, and PowerPoint, Adobe Premiere Pro
Overview
5
5
years of professional experience
Work History
Billing Representative
SpecialtyRX
Ridgefield Park, NJ
09.2024 - Current
- Monitor and analyze billing processes to improve efficiency and reduce denials
- Ensure compliance with healthcare regulations, insurance policies, and coding standards (CPT, ICD-10, HCPCS)
- Resolve claim disputes, denials, and payment discrepancies with insurance providers
- Develop and implement billing policies and procedures to optimize revenue cycle performance
- Generate and analyze financial reports related to billing, payments, and outstanding accounts
- Collaborate with providers, administrators, and insurance companies to streamline the billing process
- Maintain up-to-date knowledge of industry changes, payer guidelines, and regulatory requirements
Assistant Manager
Kiehl's
Paramus, NJ
11.2022 - 03.2025
- Company Overview: L'OREAL owned
- Overseeing daily operations, inventory management and providing excellent customer service
- Assist in the training efforts of new customer service employees
- Engaging and educating customers on products, services, and memberships offered
- Responsible for managing day to day finances, tracking daily sales revenue, and meeting daily sales targets
- L'OREAL owned
Receptionist
Throgs Neck Multicare
Bronx, NY
06.2020 - 03.2022
- Greet and check in patients, ensuring a welcoming and professional front desk experience
- Schedule and confirm patient appointments, managing the clinic's calendar efficiently
- Verify insurance information, process authorizations, and collect copayments
- Maintain accurate patient records and update information in the electronic health system
- Answer phone calls, respond to inquiries, and provide information about clinic services
- Assist patients with completing intake forms and necessary paperwork
- Communicate with physical therapists and staff to coordinate patient flow and treatment schedules
- Handle billing inquiries and assist with processing payments
- Maintain cleanliness and organization of the reception area
- Ensure HIPAA compliance and protect patient confidentiality
Education
MBA - Business Administration
Montclair State University
06.2025
Pharmacy Technician License -
09.2024
Bachelor of Arts - Film and Television, Business Management
Montclair State University
05.2024
Skills
- Customer service
- Critical thinking
- Coordinating daily operations
- Communication
- Microsoft Office
- Google Docs
- Excel
- PowerPoint
- Adobe Premiere Pro
Timeline
Billing Representative
SpecialtyRX
09.2024 - Current
Assistant Manager
Kiehl's
11.2022 - 03.2025
Receptionist
Throgs Neck Multicare
06.2020 - 03.2022
MBA - Business Administration
Montclair State University
Pharmacy Technician License -
Bachelor of Arts - Film and Television, Business Management
Montclair State University
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