Samantha Trammel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Sitel
10.2022 - Current
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
Certified Chiropractic Assistant
The Joint Chiropractic
07.2018 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Customer Service Representative
Radial
06.2012 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Internet Sales Manager
Planet Nissan
09.2012 - 11.2017
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Located merchandise across various stores to address customer needs.
- Updated company website with deals and product packages.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Certified Medical Assistant
Holmes Regional Medical Center
10.2001 - 05.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Performed medical records management, including filing, organizing and scanning documents.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Associate of Science - Criminal Justice
Eastern Florida State College
Cocoa, FL07.2020
Skills
- Customer Consulting
- Sales Expertise
- Microsoft Excel
- Customer Relations
- Problem Resolution
- Retail Sales Customer Service
- Clerical Support
- Technical Support
- Intuit QuickBooks
- Typing Proficiency
- Multi-Line Telephone Operation
- Remote Office Availability
Timeline
Customer Service Representative
Sitel
10.2022 - Current
Certified Chiropractic Assistant
The Joint Chiropractic
07.2018 - 09.2022
Internet Sales Manager
Planet Nissan
09.2012 - 11.2017
Customer Service Representative
Radial
06.2012 - 07.2018
Certified Medical Assistant
Holmes Regional Medical Center
10.2001 - 05.2010
Associate of Science - Criminal Justice
Eastern Florida State College
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