Samantha Trent
Wichita,KS
Summary
Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. The reward of helping people and working in a fast paced environment with specialized knowledge in customer service and productive time management Skills. Retail management professional proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in financial administration, scheduling and training.
Overview
15
15
years of professional experience
Work History
Senior Manager
Bjs Brewhouse
Wichita, KS
02.2022 - Current
- Led operational strategies to enhance guest satisfaction and streamline service processes.
- Developed training programs to elevate team performance and ensure consistent service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback data to identify areas for improvement in menu offerings and service delivery.
- Fostered a culture of continuous improvement through regular performance assessments and feedback initiatives.
Outlets Supervisor
Hyatt Regency Wichta
Wichita, KS
11.2018 - 01.2022
- Counted and balanced registers.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Grew revenue by improving sales and service strategies.
- Managed 13 employees.
Impress Supervisor
OfficeMax
Wichita, KS
07.2011 - 07.2012
- Starting as just a employee I learned how to time manage multiple project ranging from simple copying and printing to graphics design and any and all project completions.
- Learning how to clean, maintain and troubleshoot the machines.
- I moved to supervisor and was then responsible for 4 other employees , waste tallies, supply orders, cleaning and maintaining all xerox appointments, corresponding with other stores, and attending supervisor meeting.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Treated associates with fairness and respect, providing recognition of accomplishments.
Education
High School Diploma - General
Port Clinton High School
Skills
- Leadership development
- Driving business growth
- Team management
- Leadership
- Planning
- People skills
- Critical thinking
- Customer service
- Supervision
Timeline
Senior Manager
Bjs Brewhouse
02.2022 - Current
Outlets Supervisor
Hyatt Regency Wichta
11.2018 - 01.2022
Impress Supervisor
OfficeMax
07.2011 - 07.2012
High School Diploma - General
Port Clinton High School