Samantha Trentham
Dandridge,Tennessee
Summary
Upbeat individual who excels in assisting others and is eager to contribute to team success through hard work, attention to detail and excellent communication skills. Motivated to learn and obtain permanent employment with a growing company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Team Lead
Dollywood Theme Park
05.2023 - Current
- Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed.
- Mentored and guided employees to properly complete assigned duties in a timely manner.
- Promoted high standards through personal example to help each team member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave request absences and arranged coverage to the appropriate areas for smooth flow of operations.
Team Lead
Dollywood Theme Park
05.2022 - 05.2023
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Directed and supervised a team of 30+ on a daily basis.
Assistant Team Lead
Dollywood Theme Park
02.2022 - 05.2022
- Implemented process improvements to reduce errors and increase overall efficiency.
- Streamlined team workflow by optimizing task delegation and time management strategies along with Team Lead.
- Mentored team members for increased skill development and career growth.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Streamlined team workflow by optimizing task delegation and time management strategies.
Restaurant Hostess
Dollywood Theme Park
02.2017 - 02.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Certificate - Phlebotomy
Walters State Community College
Morristown, TN01.2012
Skills
- People Management
- Team Building
- Decision Making
- Problem Solving
- Delegation Skills
- Coaching and Mentoring
- Conflict Resolution
Certification
ServSafe Certified
Timeline
Senior Team Lead
Dollywood Theme Park
05.2023 - Current
Team Lead
Dollywood Theme Park
05.2022 - 05.2023
Assistant Team Lead
Dollywood Theme Park
02.2022 - 05.2022
Restaurant Hostess
Dollywood Theme Park
02.2017 - 02.2022
Certificate - Phlebotomy
Walters State Community College
ServSafe Certified
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