Samantha Trevino
Humble,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Oryx Dental Software
Remote, Remote
03.2021 - Current
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Consulted with customers regarding needs and addressed concerns.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Dental Assistant
Gregory Palmer Dmd
Houston, TX
01.2020 - 03.2021
- Maintained a neat, clean and organized environment throughout the office.
- Explained dental services and payment plans to help patients make informed decisions.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
Education
Registered Dental Assistant - Dental
UT Health San Antonio
Online05-2015
Skills
- Customer service excellence
- Team collaboration
- Analytical thinking
- Issue troubleshooting
- Feedback reception
- Workflow management
- Remote support tools
- Customer relationship management (CRM)
- Call center experience
- Technical troubleshooting
- Empathy and patience
- Live chat support
- Adaptability and flexibility
Affiliations
- Hobby Baker
- Live music enthusiest
- Hiking
Timeline
Customer Support Specialist
Oryx Dental Software
03.2021 - Current
Dental Assistant
Gregory Palmer Dmd
01.2020 - 03.2021
Registered Dental Assistant - Dental
UT Health San Antonio