Samantha Tunison

•Serve as a primary point of contact for patients, using needs-based conversations to explain recommended care, insurance coverage, estimated out-of-pocket costs, and available payment options.

•Present treatment plans and financial solutions, answer questions, address concerns, and help patients make informed decisions about moving forward with care.

•Verify benefits and eligibility; manage pre-authorizations, claims, EOBs, appeals, outstanding insurance issues, and patient account follow-up.

•Oversee front-office operations, scheduling, patient flow, collections, and daily workflows while independently prioritizing a high volume of time-sensitive tasks.

•Supervise employee scheduling and coverage, address staff concerns and workplace issues, help resolve conflicts, and communicate expectations to support an effective team environment.

•Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

•Presented treatment plans, insurance information, and financial options while supporting case acceptance and monthly production goals.

•Built rapport with patients by phone and in person, answered coverage and treatment questions, and maintained consistent follow-up on scheduling and financial needs.

•Managed scheduling, patient flow, insurance claims, collections, and daily front-office operations in a fast-paced practice.

•Supported restorative, implant, and oral surgery procedures, providing strong clinical knowledge for patient treatment discussions.

•Adapted quickly to different systems, teams, and workflows across multiple dental practices while providing both chair side and front-office support.

•Communicated with patients regarding appointments, treatment, insurance processes, and next steps, often learning new office procedures with minimal ramp-up time.

•Developed broad knowledge of dental procedures, charting, scheduling, insurance workflows, patient communication, and practice operations.