Samantha Turner
New York,New York
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Lord's And Ladies' Salon
2022.09 - 2023.09
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server
Applebee's Neighborhood Grill & Bar
2022.06 - 2023.05
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Thirsty Turtle
2021.05 - 2022.05
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Nursing
Seton Hall University
South Orange, NJ05.2023
Skills
- Order Management
- Suggestive Selling
- Exceptional Customer Service
- Strong Work Ethic
- Organizational Skills
- Scheduling
- Administrative Support
Timeline
Receptionist
Lord's And Ladies' Salon
2022.09 - 2023.09
Server
Applebee's Neighborhood Grill & Bar
2022.06 - 2023.05
Hostess
Thirsty Turtle
2021.05 - 2022.05
Bachelor of Science - Nursing
Seton Hall University
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