Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

SAMANTHA UNDA

Portland,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

OHSU-Adventist Health Portland-Northwest Regional Heart & Vascular
07.2022 - 11.2022
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Measured patient pulse oximetry.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Community/Resource Services Officer

Roseburg Police Department
10.2020 - 07.2022
  • Assessed community needs and identified resources for social and community service programs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Participated in community events to promote services and engage with public.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Prepared evidence in support of legal actions taken.
  • Conducted interviews of witnesses, coordinated with experts and communicated with insurance company representatives to gather information.
  • Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Responded to emergency calls to provide assistance to citizens in need.

Medical Assistant

Umpqua Neurology
08.2018 - 08.2021
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Verified patient insurance coverage and collected required co-payments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.

Certified Medical Assistant

Aviva Health
09.2016 - 08.2018
  • I initially worked with Kirstin Carhart, CNMP in Women’s Health and ended my time at Aviva Health working on the specialist’s team which included Jay Richards, DO, Brad Robinson, MD, and Polly Sepulvado, MD
  • This included primary care for complicated patients with multiple comorbidities, infectious diseases, and auto immune diseases (rheumatology)
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.

Seasonal Retail Cashier

Macy's
11.2014 - 01.2015
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Car Wash Assistant

Seven Feathers Casino Resort
07.2013 - 09.2013
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Polished windows and mirrors of vehicles and equipment.
  • Utilized high-pressure washers to clean vehicles and equipment.

Receptionist

Wilson Property Management
11.2012 - 05.2013
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained confidentiality of information regarding clients and company.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered phone promptly and directed incoming calls to correct offices.

Secretary/Medical Assistant

Downtown OBGYN
10.2012 - 06.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.

Education

Bachelor of Science - Criminal Justice

Southern Oregon University
Ashland, Oregon
11.2023

Associate of Applied Science - Criminal Justice

Umpqua Community College
Roseburg, Oregon
06.2020

No Degree - General Education

Arizona Western College
Yuma, Arizona
5.2014

High School Diploma -

Umpqua Community College (Woolley Center)
Roseburg, Oregon
08.2012

Certification

  • Child Passenger Safety Technician, Oregon, National Highway Safety Administration - September 2021

Languages

Turkish
Limited Working
Japanese
Elementary

Timeline

Medical Assistant

OHSU-Adventist Health Portland-Northwest Regional Heart & Vascular
07.2022 - 11.2022

Community/Resource Services Officer

Roseburg Police Department
10.2020 - 07.2022

Medical Assistant

Umpqua Neurology
08.2018 - 08.2021

Certified Medical Assistant

Aviva Health
09.2016 - 08.2018

Seasonal Retail Cashier

Macy's
11.2014 - 01.2015

Car Wash Assistant

Seven Feathers Casino Resort
07.2013 - 09.2013

Receptionist

Wilson Property Management
11.2012 - 05.2013

Secretary/Medical Assistant

Downtown OBGYN
10.2012 - 06.2013

Bachelor of Science - Criminal Justice

Southern Oregon University

Associate of Applied Science - Criminal Justice

Umpqua Community College

No Degree - General Education

Arizona Western College

High School Diploma -

Umpqua Community College (Woolley Center)

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SAMANTHA UNDA