Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Urena

Glendale,CA

Summary

Dynamic professional with a strong background in mental health and customer service. Proven ability to implement evidence-based interventions and crisis management techniques. Exceptional communication and organizational skills enhance team collaboration and client support, ensuring effective treatment plans and positive outcomes in challenging environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Server

SoFi
Los Angeles, California
06.2024 - 07.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Resolved customer complaints professionally and empathetically.
  • Processed customer payments using cash registers and POS systems.

Intern Clinician

Planned Parenthood
Los Angeles, California
08.2023 - 05.2024
  • Conducted comprehensive intakes and diagnosed various mental health conditions.
  • Managed caseload of adult clients and developed individualized treatment plans.
  • Implemented evidence-based therapeutic interventions.
  • Utilized de-escalation techniques and supportive communication to stabilize clients in distress.
  • Completed client discharge processes and ensured smooth transitions to appropriate follow-up care.

Intern Clinician

Olive Crest
Glendale, Oregon
08.2022 - 05.2023
  • Collaborated with Wraparound Team to develop trauma informed treatment plans for children and adolescents involved in the DCFS system.
  • Conducted initial assessments and provided ongoing mental health support for children and families navigating the foster care system.
  • Through an understanding of the 7 Core Issues of adoption, aided in strengthening connections between families and adopted children.
  • Introduced adoption-informed psycho education and interventions for families to create a supportive environment for newly adopted children
  • Provided children and families with coping strategies to navigate future crises effectively.

After School Program Supervisor

Crete Public Schools
Crete, Nebraska
08.2019 - 05.2022
  • Implemented clubs and support programs focusing on emotional regulation and grief management for middle school students facing various challenges and losses in their lives.
  • Encouraged positive behavior among students through positive reinforcement techniques.
  • Monitored students' progress and adapted programs based on feedback.
  • Collaborated with teachers and parents to ensure a holistic approach to students' well-being.
  • Trained new staff on program policies, procedures, and child safety protocols.

Education

Masters Degree - Social Work

California State University- Los Angeles
05-2024

Bachelor Degree - Sociology

Doane University
05-2022

Skills

  • Strong organizational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Crisis Intervention skills
  • Point of sale (POS) system operations
  • Customer service

Certification

  • Trauma Informed Clinical Training
  • Safety and Crisis Training
  • Fetal Alcohol Spectrum Training
  • Wraparound Team Training
  • Cans Certified
  • Colombia Suicide Test Certified
  • Adoption Therapist Certified

Timeline

Restaurant Server

SoFi
06.2024 - 07.2025

Intern Clinician

Planned Parenthood
08.2023 - 05.2024

Intern Clinician

Olive Crest
08.2022 - 05.2023

After School Program Supervisor

Crete Public Schools
08.2019 - 05.2022

Masters Degree - Social Work

California State University- Los Angeles

Bachelor Degree - Sociology

Doane University

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