Summary
Overview
Work History
Education
Skills
Platform Knowledge
Timeline
Generic

Samantha Uriostegui

Justin,TX

Summary

Dedicated professional with a strong work ethic and proven ability to deliver quality results. Effective communicator with a track record of successful teamwork and collaboration. Committed to supporting organizational goals and enhancing service delivery. Focused on continuous learning and professional growth to drive performance improvements.

Overview

13
13
years of professional experience

Work History

Project Manager

REGENT USA
02.2023 - 11.2024
  • Collaborate with assigned Asset Managers to compile, edit, and deliver comprehensive Facility Assessment Reports.
  • Schedule and coordinate site visits for Asset Managers and Vigilance subcontractors to ensure efficient and effective evaluations.
  • Coordinate the scheduling, delivery, and review of Facility Condition Assessment Reports and Fire and Life Safety site visit reports with communities, VPOs, and owners as needed.
  • Manage the delivery of final reports and coordinate follow-up calls to review findings and recommended actions.
  • Manage projects by processing approval requests, tracking progress, ensuring completion, and maintaining regular communication with communities.
  • Oversee the use of the TELS system within communities and provide training as needed to Executive Directors (EDs) and Environmental Service Directors (ESDs).
  • Assemble and distribute asset tag packets to ensure accurate tracking of community assets.
  • Manage Capex project requests by working with Asset Managers to gather comprehensive scope details, providing vendor options, and tracking budget considerations.
  • Provide historical project information to owners and community management agents while documenting all interactions.

Project Manager

COMMUNTIY DENTAL PARTNERS
10.2020 - 01.2023
  • I managed cross departmental projects for marketing and call center.
  • I managed simplifying, implementing processes and systems, and innovating projects.
  • I would facilitate leadership meetings within the departments to bring alignment and communication with visual and detailed updates.
  • Created data reports and dashboards for leadership.
  • Communicated project updates to the executive team.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitoring progress, and keeping stakeholders informed throughout the project lifecycle.

Call Center Sales Manager

COMMUNTIY DENTAL PARTNERS
12.2016 - 10.2020
  • As a call center manager, I monitored sales team performance, analyzed sales data and reported information to area managers.
  • We supported 32 dental practices by managing their schedule and providing inbound, outbound and texting support. To give the practice bandwidth to provide great patient experience.
  • I would facilitate 1:1's with each agent to provide feedback and support on performance and create goals to improve.
  • Coordinated staff sales meetings to discuss developmental strategy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Treatment Coordinator

COMMUNTIY DENTAL PARTNERS
10.2015 - 08.2016
  • As a treatment coordinator my duties were to schedule pending treatment.
  • Explained treatment choices to patients and helped determine the best options.
  • I kept open communication with my coworkers to assist them with any treatment questions they may have. I also scheduled new and overdue patients when looking over a treatment family.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Front Desk Greeter /Insurance Processor

SMILE MAGIC DENTISTRY
01.2013 - 10.2015
  • As a front desk greeter and insurance processor my responsibilities were to greet patients upon arrival, check them in and update any patient information.
  • Collected room deposits, fees and payments.
  • Offered assistance and answered questions to build rapport and retention.
  • I would answer questions or concerns of patients who were coming in for treatment.
  • Verified patients insurance.
  • I would input all scanned paperwork into the correct patient files.
  • Answered customer telephone calls promptly and appropriately handled needs.

Morning Shift Manager

JOHNNY JOES
07.2011 - 01.2013
  • As a manager I oversaw daily operations such as meetings with vendors, ordering merchandise, profits, and handling cash.
  • Maintained positive customer relations.
  • Rotated merchandise and displays to feature new products and promotions.
  • I would train new hires for other locations.

Education

High School Diploma -

Billy Ryan High School
Denton, TX
06.2011

Skills

  • Bilingual in English and Spanish
  • Customer service
  • Communication skills
  • Leadership
  • Staff training
  • Client relations
  • Problem solving
  • Effective delegation
  • Project management
  • Time management

Platform Knowledge

  • G-Suite
  • Monday.com
  • Lucid Chart
  • Canva
  • Microsoft Office
  • Excel
  • Open Dental
  • Five9 Phone System
  • Nexhealth

Timeline

Project Manager

REGENT USA
02.2023 - 11.2024

Project Manager

COMMUNTIY DENTAL PARTNERS
10.2020 - 01.2023

Call Center Sales Manager

COMMUNTIY DENTAL PARTNERS
12.2016 - 10.2020

Treatment Coordinator

COMMUNTIY DENTAL PARTNERS
10.2015 - 08.2016

Front Desk Greeter /Insurance Processor

SMILE MAGIC DENTISTRY
01.2013 - 10.2015

Morning Shift Manager

JOHNNY JOES
07.2011 - 01.2013

High School Diploma -

Billy Ryan High School

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