Samantha Uzzell

Work History

Account Manager

Recharge

09.2021 - 01.2024

Planned, tracked metrics, and hosted Live Webinar and Trainings for large cohorts of merchants.
Created and provided voiceover for external trainings. Assisted in copy for larger customer base.
Consulted best practices around customized digital marketing strategies, while effectively managing and strengthening relationships with over 100 diverse eCommerce merchant accounts.
Consulted on implementation of customized strategies to optimize eCommerce customer growth opportunities, positively impacting key metrics like LTV, AOV, and MRR, while internally mitigating merchant risk and reducing merchant churn.
Collaborated with cross-functional teams to create compelling content and resources, enhancing communication, engagement, and processes with both internal and external stakeholders.
Conducted thorough market research and analysis to stay ahead of industry trends, while also proactively managing and nurturing long-lasting relationships with up to 60 actively assigned accounts at any given time.
Utilized data-driven insights to optimize digital strategies, track performance, and continuously improve 1:1 consultations, while prioritizing merchant satisfaction through effective account management, prompt issue resolution, and accurate record keeping in HubSpot and Salesforce.
Daily use of collaborative digital tools like GSuite, Slack, Zoom, Confluence/JIRA, Zendesk, Salesforce & more.
Voluntary leadership in employee resource groups with an emphasis on driving diversity, equity & inclusion awareness, resources, and events.

Customer Success Sales Representative

Mailgun

04.2018 - 10.2021

Collaborated with cross-functional teams to address customer needs.
Created email marketing content to catch attention of and communicate with thousands of app users.
Exceeded 100% sales quotas, resulting in over $1M pipeline generation.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Utilized sales software like Hubspot, Salesforce, Outreach, ZoomInfo, et al for all sales activities and communications.

Viewer Experience Advocate

Hulu

09.2017 - 03.2018

Provided excellent customer service and technical support over phone (Five9) or Salesforce Chat.
Maintained flexibility, quickly switching gears to better accommodate needs of our viewers or our team.
Maintained highest support score on internal team.

Ecommerce & Copyright Intern

Texture Media LLC | NaturallyCurly.com

08.2016 - 05.2017

Largest personal project: Transferred over 13,000 product data from old database into BigCommerce. This took over 5 months.
Created custom copy for product descriptions & landing page summaries for both 3rd party brands & in-house eCommerce site
Utilized Adobe Photoshop for image resizes & resolution
Researched and updated SEO data in BigCommerce & Shopify
Utilized Google AdWords tool to provide most up to date text for products.
Edited eCommerce site HTML/CSS and updated Meta-data
Reviewed Google Analytics for product performance and enhancements.

Summary

Overview

Work History

Account Manager

Customer Success Sales Representative

Viewer Experience Advocate

Ecommerce & Copyright Intern

Education

Bachelor of Science - Communication Studies

Skills

Websites

Certification

Timeline

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