Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Vahey

Kaaawa,HI

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Overview

7
7
years of professional experience

Work History

BDC Representative

Cutter Automotive Galleries
Waipahu, HI
08.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted customers with inquiries, product selection and scheduling appointments.
  • Processed incoming calls and email requests promptly and professionally.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Scheduled follow-up appointments for customers when necessary.
  • Resolved customer complaints in a timely manner.
  • Performed data entry into computer systems accurately and efficiently.
  • Verified that customer accounts were up to date with all required documents.
  • Developed strong working relationships with internal departments to ensure customer satisfaction.
  • Generated reports on sales activities as needed for management review.
  • Ensured compliance with company standards related to BDC operations procedures and processes.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Provided support to other BDC representatives as needed.

Payroll Specialist

McDonald's, PDI FOODS
West Valley City, UT
02.2020 - 06.2022
  • Processed payroll for over 150 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Assisted with auditing processes related to payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Worked closely with human resources (HR) to safeguard confidential employee data.

Insurance Verification Specialist

Oceanside Assisted Living
Hauula, HI
03.2017 - 01.2020
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Processed manual claims when necessary due to incorrect or incomplete information from providers or patients.
  • Monitored changes in government regulations affecting healthcare reimbursement systems.
  • Ensured that the most current version of provider contracts were stored in the database.
  • Generated reports detailing trends in denied claims for use by management team.
  • Participated in training sessions on new software programs used for verification purposes.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Accessed third-party insurance databases to identify coverage of benefits.
  • Navigated through multiple online systems to obtain documentation.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Liaised between physician, site of service and billing department to obtain appropriate documentation.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Education

GED -

Waipahu Community Scool
Waipahu, HI
10-2015

Skills

  • Appointment Setting
  • Goal-Oriented
  • Adaptability and Flexibility
  • CRM Software
  • Task Prioritization
  • Analytical Thinking
  • Professional Demeanor
  • Written Communication
  • Time Management
  • Interpersonal Communication
  • Attention to Detail
  • Decision-Making
  • Sales Techniques
  • Relationship Building
  • Organizational Skills
  • Problem-Solving

Timeline

BDC Representative

Cutter Automotive Galleries
08.2022 - Current

Payroll Specialist

McDonald's, PDI FOODS
02.2020 - 06.2022

Insurance Verification Specialist

Oceanside Assisted Living
03.2017 - 01.2020

GED -

Waipahu Community Scool

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Samantha Vahey