Philosophy
Samantha Valle
Customer Service
Rancho Cucamonga,CA
Summary
Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
year of professional experience
2
2
Languages
Work History
Restaurant Waitress
R & R Breakfast Spot
Chino , CA
2022.05 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Completed credit payments via card processing systems.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Crew Member
Crumbl Cookies
Rancho Cucamonga , CA
2022.11 - 2023.03
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
2020.08 - 2023.05
- Extracurricular Activities: Yearbook
- Awarded Most motivated in AP English literature
- Elected to event coordinator for Peer Counseling in 2022-2023
- Peer counseling Member
- Spanish Honor Society
- 3.7 GPA
Associate of Science - Psychology
2023.07 - Current
Skills
Conflict management
Interests
History
Timeline
California Baptist University - Associate of Science, Psychology
2023.07 - Current
Crew Member - Crumbl Cookies
2022.11 - 2023.03
Restaurant Waitress - R & R Breakfast Spot
2022.05 - Current
Etiwanda High School - High School Diploma,
2020.08 - 2023.05
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