Samantha VanAernem

Planned and coordinated shipments to the end users on daily/weekly routes. Notified customers of the orders and scheduled delivery appointments as well as any delays.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Customer deposits, withdrawals with being very accurate in counting money.
• Backup vault teller.
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• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
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Credit collecting for large corporations

• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.