Samantha Vandeventer
Sherman
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Texoma Medical Center
06.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Dialysis Discharge Coordinator
Patient Pathways
01.2022 - Current
- Arranged placement of patients in facilities appropriate for level of care requirements for over 300 patients annually.
- Authorized medically appropriate facility admissions working with 30 patient monthly.
- Identified and referred patients to social work department for additional coverage and services.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
Office Manager
Denison Dental
05.2020 - 09.2021
- Established workflow processes, monitored daily productivity to exceed $5000 daily and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw quality control and productivity rates to increase revenue and production t
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed office operations while scheduling appointments for over 25 patients daily
- Coordinated special projects and managed schedules for 6 employees.
- Arranged corporate and office conferences for company employees and guests.
- Communicated corporate objectives across divisions.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving for over 1000 items.
Lead Bartender
Schulmans MBG
03.2019 - 03.2020
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Poured and prepared mixed drinks for over 60 customers daily.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Increased bar revenue through development and marketing of featured cocktails.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed cash and bar revenue during special promotions or sporting events.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Bartender
Texas Roadhouse
06.2018 - 06.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Supported needs of 26- person wait staff who attended to specific needs of countless customers daily for food nd beverage restaurant with social relevancy and intentionality.
- Collected orders and relayed them to bartenders quickly and accurately.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees by POS.
- Asked customers for feedback, solved problems, provided additional items and attention to detail throughout meal.
PCT/Patient Transporter
Texoma Medical Center
08.2016 - 06.2018
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for 30 patients daily.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives for 30 patients daily.
- Obtained patient vital signs for over 30 patients daily and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls averaging more than 50 calls daily, assessed needs and offered qualified support.
- Provided physical support to patients through diverse types of mobility assistance.
- Cleaned, sanitized and moved hospital equipment.
- Provided transportation services for disabled/ post operative patients in hospital environment using appropriate equipment.
Medication Technician
Woodmoore Assisted Living
03.2016 - 08.2016
- Reviewed residence progress to document effects of any prescribed medication.
- Turned and repositioned residence to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives for 30 residence daily.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Assisted in maintaining conducive environment for 30+ residents by adhering to infection control policies.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted with over 30 residence and monitored vital signs during time of admission to report details to registered nurse.
LRDA
Peppermint Dental
06.2014 - 08.2016
- Educated 30+ patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated 30+ patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, setting up procedures and executing duties assigned.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Oral surgery, Root Canal Therapy, Implant procedures, Space maintainers, Orthodontic procedures, Dental sealants and coronal polishing.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Scheduled appointments for over 30 patients, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Educated 30+ patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Education
Bachelor of Science - Nursing
Grayson College
Denison, TX05.2027
Associate of Applied Science - Dental Assisting
Collin County Community College District
Plano, TX03.2008
High School Diploma -
Bonham High School
Bonham, TX05.2006
Skills
- Quality Assurance
- Microsoft Office Suite
- Handling Customer Complaints
- Schedule Coordination
- Team Management and Supervision
- Staff Development and Training
- Hemodialysis care
- Discharge support
- Discharge summaries
- Intake and discharge
- Discharge planning coordination
Certification
- RDA - Registered Dental Assistant
- First Aid/CPR Certified
- Nitrous Oxide monitoring License
- Dental Sealants Certification
- Coronal Polishing Training
- Patient Care Technician Training
- Urinary Catheter Placement/Removal Training
- IV Removal Training
Languages
Spanish
Elementary
Timeline
Patient Care Technician
Texoma Medical Center
06.2023 - Current
Dialysis Discharge Coordinator
Patient Pathways
01.2022 - Current
Office Manager
Denison Dental
05.2020 - 09.2021
Lead Bartender
Schulmans MBG
03.2019 - 03.2020
Server/Bartender
Texas Roadhouse
06.2018 - 06.2019
PCT/Patient Transporter
Texoma Medical Center
08.2016 - 06.2018
Medication Technician
Woodmoore Assisted Living
03.2016 - 08.2016
LRDA
Peppermint Dental
06.2014 - 08.2016
Bachelor of Science - Nursing
Grayson College
Associate of Applied Science - Dental Assisting
Collin County Community College District
High School Diploma -
Bonham High School
Similar Profiles
Stephanie WheelerStephanie Wheeler
Full-time Physical Therapist for Acute Care Hospital at Texoma Medical CenterFull-time Physical Therapist for Acute Care Hospital at Texoma Medical Center
Emily ClarkEmily Clark
Registered Nurse, Emergency Department at Texoma Medical CenterRegistered Nurse, Emergency Department at Texoma Medical Center
Jorge NevarezJorge Nevarez
Patient Care Technician at Texoma Medical CenterPatient Care Technician at Texoma Medical Center
S. Brooke JonesS. Brooke Jones
Emergency Department Clinical Educator at Texoma Medical CenterEmergency Department Clinical Educator at Texoma Medical Center
LAURA PAGORLAURA PAGOR
Bookkeeper at Collegiate Peaks BankBookkeeper at Collegiate Peaks Bank