Samantha Van Dyke
Giddings
Overview
7
7
years of professional experience
Work History
Senior Network Administrator
SignalNet Broadband
12.2022 - Current
- Enhanced network performance by implementing proactive monitoring and maintenance strategies.
- Reduced downtime by effectively troubleshooting and resolving complex network issues.
- Streamlined processes, automating routine tasks to improve overall productivity within the IT department.
- Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
- Troubleshot network problems and escalated problems to vendor.
- Met financial requirements by submitting information for budgets and monitored expenses.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Provided field support for both residential installations as well as tower construction, repairs and upgrades.
Network Operations Manager
LTD Broadband
09.2020 - 12.2022
- Provided Network Support for layer 1,2 and 3 devices (OSI Model)
- Identified and solved layer 1,2 and 3 IBGP issues
- Programmed and configured routers, access points, and CPE's
- Assisted field personnel with wireless troubleshooting and all related technical issues; Including programming/configuration.
- Oversaw and assisted in developing both department and interdepartmental standard operating procedures and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with commercial customers and suppliers through account development and personal rapport.
- Developed and implemented contracts for newly acquired tower hosts, and their respective sites.
Shift Supervisor
Bucees
05.2018 - 03.2020
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
- Maintained cleanliness of buildings and property.
Technical Support Representative
ZochNet
07.2017 - 01.2018
- Managed high levels of call flow and responded to technical support needs.
- Maintained and updated customer service database.
- Used company ticketing system to manage and process support actions and requests.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
Education
High School Diploma -
Homeschooled
Wimberley, TX09.2014
Skills
- Technical Support
- Staff Management
- Quality Assurance
- Training and Mentoring
Timeline
Senior Network Administrator
SignalNet Broadband
12.2022 - Current
Network Operations Manager
LTD Broadband
09.2020 - 12.2022
Shift Supervisor
Bucees
05.2018 - 03.2020
Technical Support Representative
ZochNet
07.2017 - 01.2018
High School Diploma -
Homeschooled
Similar Profiles
Garson GerdesGarson Gerdes
Director of Network Engineering at SignalNet BroadbandDirector of Network Engineering at SignalNet Broadband
Jay HolcombJay Holcomb
Systems Engineer at Point Broadband FiberSystems Engineer at Point Broadband Fiber
Steve DickSteve Dick
Warehouse Coordinator at Community Internet Providers / Point Broadband FiberWarehouse Coordinator at Community Internet Providers / Point Broadband Fiber
Daisy AlcocerDaisy Alcocer
Waitress and Bartender at Fuego Latino GastropubWaitress and Bartender at Fuego Latino Gastropub
Wyatt WaltherWyatt Walther
Structural Welder/Mechanic at Day & ZimmermannStructural Welder/Mechanic at Day & Zimmermann