Overview
Work History
Education
Skills
Timeline
Generic

Samantha Van Dyke

Giddings

Overview

7
7
years of professional experience

Work History

Senior Network Administrator

SignalNet Broadband
12.2022 - Current
  • Enhanced network performance by implementing proactive monitoring and maintenance strategies.
  • Reduced downtime by effectively troubleshooting and resolving complex network issues.
  • Streamlined processes, automating routine tasks to improve overall productivity within the IT department.
  • Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
  • Troubleshot network problems and escalated problems to vendor.
  • Met financial requirements by submitting information for budgets and monitored expenses.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Provided field support for both residential installations as well as tower construction, repairs and upgrades.

Network Operations Manager

LTD Broadband
09.2020 - 12.2022
  • Provided Network Support for layer 1,2 and 3 devices (OSI Model)
  • Identified and solved layer 1,2 and 3 IBGP issues
  • Programmed and configured routers, access points, and CPE's
  • Assisted field personnel with wireless troubleshooting and all related technical issues; Including programming/configuration.
  • Oversaw and assisted in developing both department and interdepartmental standard operating procedures and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with commercial customers and suppliers through account development and personal rapport.
  • Developed and implemented contracts for newly acquired tower hosts, and their respective sites.


Shift Supervisor

Bucees
05.2018 - 03.2020
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Maintained cleanliness of buildings and property.

Technical Support Representative

ZochNet
07.2017 - 01.2018
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained and updated customer service database.
  • Used company ticketing system to manage and process support actions and requests.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Submitted service tickets for equipment maintenance requests.

Education

High School Diploma -

Homeschooled
Wimberley, TX
09.2014

Skills

  • Technical Support
  • Staff Management
  • Quality Assurance
  • Training and Mentoring

Timeline

Senior Network Administrator

SignalNet Broadband
12.2022 - Current

Network Operations Manager

LTD Broadband
09.2020 - 12.2022

Shift Supervisor

Bucees
05.2018 - 03.2020

Technical Support Representative

ZochNet
07.2017 - 01.2018

High School Diploma -

Homeschooled

Similar Profiles

CREATE PROFILE
Samantha Van Dyke