Samantha Van Dyke
Giddings
Overview
7
7
years of professional experience
Work History
Senior Network Administrator
SignalNet Broadband
12.2022 - Current
- Enhanced network performance by implementing proactive monitoring and maintenance strategies.
- Reduced downtime by effectively troubleshooting and resolving complex network issues.
- Streamlined processes, automating routine tasks to improve overall productivity within the IT department.
- Developed technical documentation, providing clear guidelines for system configurations and troubleshooting procedures.
- Troubleshot network problems and escalated problems to vendor.
- Met financial requirements by submitting information for budgets and monitored expenses.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Provided field support for both residential installations as well as tower construction, repairs and upgrades.
Network Operations Manager
LTD Broadband
09.2020 - 12.2022
- Provided Network Support for layer 1,2 and 3 devices (OSI Model)
- Identified and solved layer 1,2 and 3 IBGP issues
- Programmed and configured routers, access points, and CPE's
- Assisted field personnel with wireless troubleshooting and all related technical issues; Including programming/configuration.
- Oversaw and assisted in developing both department and interdepartmental standard operating procedures and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with commercial customers and suppliers through account development and personal rapport.
- Developed and implemented contracts for newly acquired tower hosts, and their respective sites.
Shift Supervisor
Bucees
05.2018 - 03.2020
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Reviewed and resolved differences between accounting information and cash drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
- Maintained cleanliness of buildings and property.
Technical Support Representative
ZochNet
07.2017 - 01.2018
- Managed high levels of call flow and responded to technical support needs.
- Maintained and updated customer service database.
- Used company ticketing system to manage and process support actions and requests.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
Education
High School Diploma -
Homeschooled
Wimberley, TX09.2014
Skills
- Technical Support
- Staff Management
- Quality Assurance
- Training and Mentoring
Timeline
Senior Network Administrator
SignalNet Broadband
12.2022 - Current
Network Operations Manager
LTD Broadband
09.2020 - 12.2022
Shift Supervisor
Bucees
05.2018 - 03.2020
Technical Support Representative
ZochNet
07.2017 - 01.2018
High School Diploma -
Homeschooled