Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Van Oers

Madison

Summary

Versatile professional with a proven track record in early childhood education at Kindercare and adept in customer service roles. Excelled in creating inquiry-based learning environments and enhancing customer satisfaction through empathetic resolution of complex issues. Skilled in computer proficiency and active listening, consistently exceeding performance goals.

Overview

9
9
years of professional experience

Work History

Lead Teacher, Three-Year-Olds Classroom

Kindercare
04.2023 - Current
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
  • Established clear expectations for behavior, leading to increased focus during instructional time.
  • Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
  • Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
  • Supported language development in young learners through consistent exposure to rich vocabulary in context-specific situations.
  • Organized successful parent-teacher conferences to discuss individual student progress and set goals for future growth.
  • Continuously pursued professional development opportunities to stay current on best practices in early childhood education, translating new knowledge into practical classroom applications.

Loan Advisor

Firstmark Services
10.2019 - 04.2023
  • Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
  • Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
  • Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Supervisor

Kleenmark
06.2016 - 10.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Sales Representative

Victorias Secret
11.2016 - 07.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Education

High School Diploma -

Madison East High School
Madison,WI
06-2016

Skills

  • Documentation and recordkeeping
  • Creative teaching strategies
  • Customer service
  • Critical thinking
  • Active listening
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations

Languages

Spanish
Native or Bilingual

Timeline

Lead Teacher, Three-Year-Olds Classroom

Kindercare
04.2023 - Current

Loan Advisor

Firstmark Services
10.2019 - 04.2023

Sales Representative

Victorias Secret
11.2016 - 07.2017

Supervisor

Kleenmark
06.2016 - 10.2019

High School Diploma -

Madison East High School

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Samantha Van Oers