Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Vasquez

Brownsville

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to manage high-pressure situations while maintaining cleanliness standards and guest engagement. Adept at cash handling and fostering positive customer relationships, ensuring a memorable dining experience. Committed to excellence in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Server

Doña Carmen’s
07.2024 - 08.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Server

Johnny Carinos Country Italian
01.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Sales Associate

Dairy Queen
10.2020 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Medical Technology

Porter High School
Brownsville, TX
06.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Service prioritization
  • Supply restocking

Timeline

Server

Doña Carmen’s
07.2024 - 08.2025

Server

Johnny Carinos Country Italian
01.2023 - 06.2024

Sales Associate

Dairy Queen
10.2020 - 12.2022

Medical Technology

Porter High School

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