Samantha Vaughn
Summary
Bright and ambitious individual excelling in fast-paced environments, assisting others while continuously challenging self to expand knowledge and understanding of tasks. Actively seeking a position to utilize existing skills, gain additional skills and experience, and advance.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
01.2020 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Handled as many as many as four orders at one time, ensuring delivery to customers in an orderly and prompt manner.
Manager
Starbucks
09.2013 - 03.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.]
- Routinely handled as many as 500 customer contacts a day in a fast paced environment while using POS system.
- andled more than $2,000 a day in cash sales. Balanced register and prepared daily sales summary and deposits.
Customer Service Representative
24-7 in touch
01.2013 - 12.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Manager
Kwik Car Wash
08.2010 - 07.2013
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Prepared nightly shift reports and handled nightly deposits.
Senior Line Attendant
Waterway Gas & Car Wash
08.2009 - 08.2010
- Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
- Contributed to a culture of safety by consistently adhering to established guidelines, reporting potential hazards, and participating in ongoing training opportunities.
- Assisted in reducing downtime by performing routine maintenance on machinery and replacing worn parts as necessary.
Education
Arapahoe Community College3res
Littleton, CO 01.2019 - 12 2021
High School Diploma -
Chaparral High School
Parker, CO12.2010
Skills
- Time Management
- Dependable and reliable
- Heavy Lifting
- GPS Navigation
- Vehicle Cleaning and Maintenance
- Stocking and Inventory
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
Additionalinformation - Summaryofskills
- Communications Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
- Interpersonal Skills Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
- Flexible Willing to try new things and interested in improving efficiency on assigned tasks.
- Attention to Detail Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
- Hard-working Throughout high school, I worked full-time and graduated 1 semester early.
- Customer Service Routinely handled as many as 300 customer contacts a day in a fast paced environment while using POS system. Received town of Parker Secret Shopper award.
- Cash Sales Handled more than $2,000 a day in cash sales. Balanced register and prepared daily sales summary and deposits.
- Leadership Skills - Supervised employees to ensure quality of service and other day to day tasks.
Timeline
Delivery Driver
DoorDash
01.2020 - 01.2024
Arapahoe Community College3res
01.2019 - 12 2021
Manager
Starbucks
09.2013 - 03.2016
Customer Service Representative
24-7 in touch
01.2013 - 12.2014
Manager
Kwik Car Wash
08.2010 - 07.2013
Senior Line Attendant
Waterway Gas & Car Wash
08.2009 - 08.2010
High School Diploma -
Chaparral High School