Samantha Vazquez
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also a highly-motivated employee with desire to take on new challenges and also has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Follow Up Specialist
Hematology and Oncology Associates of AL
Birmingham, AL
11.2022 - Current
- Perform audits of patient accounts to ensure accuracy and timely payment.
- Review account ageing on a monthly basis and report inconsistencies; correct errors as appropriate.
- Contact patients insurance issues where the patient needs to rectify and update the system with demographic corrections as discovered.
- Follow up on insurance billing to ensure timely receipt of payments.
- Initiate adjustment as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments.
- Review EOBs to ensure proper reimbursement of claims and report any problems, issues, or payor trends to the supervisor.
Server/ Bartender
Cajun Steamer Bar & Grill
Hoover, AL
04.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make a personal decision based on taste and interests.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining.
- Achieved high sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Recommended new menu items, food preparation techniques and food service process improvements for optimum customer satisfaction and sales volume.
Sales Associate
Ann Taylor Loft
Birmingham, AL
09.2017 - Current
- Assist with other employees to reach daily, weekly, and monthly sales goals.
- Create relationships with new customers to be a part of the loyalty rewards program.
- Drives sales through engagement of customers, suggestive selling and sharing product knowledge.
- Merchandise the store to be more shoppable for customers.
Patient Service Coordinator
MyEyeDr.
Birmingham, AL
12.2019 - 10.2021
- Provide clerical support, patient registration, and customer service by checking patients in and verifying that all information and legal forms and medical records are up to date.
- Enter data to update demographics and medical information such as adding charge and diagnostic codes.
- Verify patient eligibility by contacting insurance providers such as Blue Cross Blue Shield, Cigna, Aetna, VSP, Viva Health, and more.
Education
Advanced High School Diploma -
New Century Technology High School
05.2015
Some College (No Degree) - Marketing
Auburn University-Montgomery
Montgomery, ALSkills
- Multi-Tasking
- Data Entry
- Problem- Solving
- Guest Relations
- Detailed Oriented
- Microsoft
- Scheduling
- Time Management
- Customer Service
- Product Sales
Timeline
Accounts Receivable Follow Up Specialist
Hematology and Oncology Associates of AL
11.2022 - Current
Server/ Bartender
Cajun Steamer Bar & Grill
04.2022 - Current
Patient Service Coordinator
MyEyeDr.
12.2019 - 10.2021
Sales Associate
Ann Taylor Loft
09.2017 - Current
Advanced High School Diploma -
New Century Technology High School
Some College (No Degree) - Marketing
Auburn University-Montgomery
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