Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA VERA

Orlando,FL

Summary

Polite, positive and experienced front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

3
3
years of professional experience

Work History

Front Desk Assistant

The Realty Medics
09.2023 - Current
  • Greet Guests and respond to customer issues with a bright attitude
  • Manage and maintain visitor management system
  • Receive 20+ calls per day and redirect them to the appropriate department
  • Input checks and money orders from customers into property system for security deposits and rent
  • Post 10+ properties a day onto MLS to gain more exposure for realtors
  • Assisting with rental applications
  • Helping to ensure a smooth move-in for tenants
  • Set up leases for future tenants.

Walking Tour Guide, Dock Rep, Luggage

Alaska Coach Tours
05.2023 - 08.2023
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours
  • Developed guest relationships to achieve high level of satisfaction
  • Educated and shared natural, geological and cultural history through story-telling
  • Led guided tours and informational talks for large groups to showcase attractions and highlights
  • Made successful hotspot recommendations to guests based on individual tastes and preferences
  • Created tour programs with focus on providing positive guest experiences
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices
  • Described tour points of interest to group members, responding to questions and inquiries
  • Assisted in developing tour programming to enhance guest experience
  • Greeted and registered visitors, issuing required identification badges or safety devices
  • Gathered and maintained requisite equipment for each tour
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions
  • Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary
  • Acquired tickets and fees from individuals and larger groups prior to start of tour
  • Assembled and checked required supplies and equipment prior to departure
  • Collected fees and tickets from group members
  • Responded to guest concerns and requests and quickly handled issues
  • Greeted guests coming in and held doors open for people entering building
  • Greeted guests at front lobby, directed to check-in and offered assistance with luggage
  • Escorted travelers to the buses from the ships and assisted with luggage.

Deli & Bakery Worker

Publix
12.2021 - 04.2023
  • Cleaning and organizing departments
  • Wide variety of foods
  • Greeted customers at counter to fulfill requests and answer questions
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
  • Learned other teammates' work tasks to train as backup
  • Offered product samples to customers, generating additional sales through taste-testing
  • Created appealing food arrangements for party trays and specialized orders
  • Prepared salads, soups and sandwiches for customers
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Prepared recipe ingredients by washing, peeling, cutting and measuring
  • Documented customer orders and conveyed special requests to kitchen staff
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Barista

Dunkin'
06.2022 - 11.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift
  • Complied with standards for merchandising, stocking and storing product
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Prioritized drink requests while managing interruptions.

Sales Associate

Ross
08.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Achieved perfect attendance and on-time record
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Valencia College
Orlando, FL
05.2024

High School Diploma -

University High School
Orlando, FL
05.2021

Skills

  • Bilingual in English and Spanish
  • Proficient in Microsoft Office and Google Suites
  • Medical Office Procedure
  • Administrative Office Procedures
  • Excellent Communication
  • Problem-solving skills
  • Time Management
  • Scheduling appointments
  • Attention to Detail
  • Hospitality services

Timeline

Front Desk Assistant

The Realty Medics
09.2023 - Current

Walking Tour Guide, Dock Rep, Luggage

Alaska Coach Tours
05.2023 - 08.2023

Barista

Dunkin'
06.2022 - 11.2022

Deli & Bakery Worker

Publix
12.2021 - 04.2023

Sales Associate

Ross
08.2021 - 11.2021

High School Diploma -

Valencia College

High School Diploma -

University High School

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SAMANTHA VERA