Samantha Verceles

OHC Payroll Branch, Payroll Technician Series: 0501 Pay Plan: GS Grade: 08 Step: 01

• Research and resolve pay issues regarding garnishments, child supports, missing allotments, or missing/unpaid allowances
• Audit employee payroll allotments to determine accuracy of payment, and if required, initiate action to refund allotment through the Standard Payroll Processing System (SPPS)
• Review, analyze and complete appropriate forms for input into an automated payroll personnel system and reconcile system output transaction registers
• Audit employee leave and compensatory accounts to determine accurate balances;
  processing SF 1150 submitted by the employees prior agency
• Communicate (both orally and in writing) with personnel employees (inside and outside the office), supervisors, and managers to notify them of decisions, problems, or courses of action regarding their pay inquiries and leave balances
• Interpret and apply federal and state payroll regulations pertaining to hours of duty, pay, leave, time and attendance to determine entitlements
• Process commercial garnishment, child supports through EPIC
• Update and input into EPIC any changes requested by the employee to their personal profile
• Logging into our database and mailing out bills received by the National Finance Center to the employees home address
• Advise timekeepers and mission support specialist on overtime and basic differential pay inquiries by providing the source for agency regulation and policies.
• Providing and gathering data for employees regarding bills that they have received from the National Finance Center for salary overpayments, retirement code changes, and FEHB.
• Exhibit sound judgment while communicating and explaining complicated employee relations issues, regulations, and payroll processes to various audiences.
• Research and investigate pay inquiries regarding administrative uncontrollable overtime (AUO) and whether an employee is eligible and if eligible the percentage at which they are eligible at, using their time and attendance sheets on WebTA.
• Pull bills through our database and send out to employees.
• Conduct LBB calculations (FLSA calculations) and prepare the packet for the employees review.
• Experienced and knowledgeable on the computation of FLSA biweekly pay (Fair Labor Stander Act).
• Audited Bills that were subjected to Personnel Corrections, Timecard Adjustments and SPPS NFC-29, determining the Gross to Net Adjustment through Microsoft Excel, National Finance Center Reports, and Timecard corrections.
• Expertise in performing Lump Sum Payments to Retirees and Separating Employees of ICE, by using Formulation Worksheet, NFC Mainframe, CULP Rpts, SPPS Website (Leave Credits for Negative Sick Leave), and EPIC.

• Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
• Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.

• Established and enforced clear goals to keep employees working collaboratively.
• Developed and implemented evaluation frameworks to assess program effectiveness and alignment with organizational goals.
• Verified that customers had proper coverage knowledge before disconnecting.
• Maintained accurate and up-to-date program databases, ensuring compliance with federal data integrity standards.
• Running and working bi-weekly payroll reports to assure each teammate is being paid correctly.
• Delivered clear and concise briefings to senior leadership, providing insights into program performance and strategic recommendations.
• Assisted teammates with questions and concerns regarding their time punches.
• Assisted teammates with vacation/leave questions and concerns.
• Running time off balance reports bi-weekly for supervisor and managers.
• Monitored program budgets, tracked expenditures, and prepared financial reports to ensure fiscal responsibility.

Sales Trainer

• Created and coordinated group training classes in alignment with company sales objectives.
• Developed and implemented all sales protocols and training programs.
• Created and offered additional materials to enhance training.
• Explained goals and expectations required of trainees.
• Approved punch change and time off requests for the training team.
• Reviewed and approved timesheets for the training team.

• Telephone operator; answers incoming telephone calls to provide information about products, services, store hours, and policies and transfers calls
• Retains product, service and company policy knowledge to serve as resource for coworkers and customers
• Trained new employees on service and operational strategies to maximize team performance
• Trained new employees on how to clock in/out, enter a missed punch, and request time off.
• Worked closely with front-end staff to assist customers.
• Maximizes customer satisfaction by assisting customers complete purchases.
• Observes company return policy when processing refunds, including inspecting merchandise for wear or damage.