Samantha Verdien
Elgin,IL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Crows Nest Tavern
Kewaskum , WI
01.2024 - 06.2024
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Acknowledged familiar visitors by their names while introducing new promotional offers.
- Verified customer ages through meticulous examination of identification documents, enforcing adherence to alcohol purchase laws.
- Enhanced aesthetic appeal by arranging bottles and glasses behind the bar.
- Maintained stock levels, carried out opening/closing protocols, and ensured adequate supply availability.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Maintained accurate daily registers and produced sales reports for management.
Sales Associate
Scrub-a-dub Car Wash And Oil Change Center
West Bend , WI
11.2022 - 12.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed customer feedback data to recommend improvements in service quality.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Offered exceptional customer service by attentively interacting with clients to ascertain their preferences or demands.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Conducted analysis of sales data to pinpoint trends and adapt sales strategies.
- Demonstrated expertise in understanding customer needs, resulting in increased customer satisfaction and sales.
Home Health Aide
Samaritan Health Services
West Bend , WI
06.2022 - 08.2022
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Documented care provided and submitted notes to supervisor.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided entertainment and companionship through conversation, reading, and board games.
- Assisted in ambulation and exercise routines for clients.
- Prepared meals and snacks according to prescribed diets.
Bartender
The Boardroom
West Bend , WI
01.2020 - 02.2022
- Delivered high-quality customer service by greeting patrons in a polite and friendly manner.
- Maintained consistency in preparing beverages as per specified recipes.
- Properly sanitized bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Utilized industry insights to strategically develop bar menu and craft unique beverage offerings.
- Ensured accurate accounting of all monetary transactions during shifts
- Made friendly conversation with customers to provide enjoyable bar experience.
- Executed prompt beverage requests from the menu whilst ensuring adherence to quality control standards and hygiene protocols.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Speakeasy
Newburg , WI
02.2018 - 12.2019
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Ensured a safe and comfortable experience for customers by promptly addressing any potential conflicts.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Utilized a POS system to accurately process and record payments in an efficient manner.
Bartender
als hideout
West Bend , WI
01.2017 - 03.2018
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Streamlined the process of collecting and organizing daily till totals and tips.
- Facilitated the retention of knowledge related to liquors, wines, and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Credit Card Sales Representative
Costco
Mequon , WI
02.2016 - 12.2016
- Devised and implemented effective sales plans to enhance credit card acquisition.
- Conducted customer presentations to explain features and advantages of various credit card options.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Processed new accounts including application verification, data entry and account activation.
- Tracked market trends in order to provide accurate information about available offers and promotions.
- Demonstrated strong knowledge of banking laws and regulations pertaining to credit cards.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
- Developed innovative methods to market, present and sell services that resulted in recognition as top company salesperson in several different sales periods.
- Assessed customer credit files regularly to review receivables.
- Conducted credit reviews on corporations to assess financial conditions.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Presented key information to upper management and executive team for loan recommendations.
Front Desk Receptionist
AmericInn Hotel & Suites
West Bend , WI
02.2014 - 12.2015
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Provided administrative support including photocopying, faxing, and filing.
- Handled incoming and outgoing mail and packages.
- Maintained a clean and organized reception area to uphold company image.
- Assisted in the management of the company's social media accounts.
Education
High School Diploma -
Living Word Lutheran High School
Jackson, WI11-2007
Skills
- Basic Financial Management
- Suggestive Selling
- Drink Preparation Expertise
- Efficient Food Service Operations
- Regulatory Compliance Expertise
- Transaction Management
- Outgoing Personality
- Sales expertise
- Excellent judgment
- Organizational ability
- Salesmanship
- Professional Appearance
- Health codes compliance
- Payment Processing
- Menu Memorization
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- First Aid Certification
- ServSafe Alcohol - National Restaurant Association.
- Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Food Handler's Card or Permit - Various State Health Departments.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Ordained Minister Credential - Various denominational bodies or non-denominational organizations.
- Tobacco Seller's License - Various State Agencies.
Timeline
Bartender
Crows Nest Tavern
01.2024 - 06.2024
Sales Associate
Scrub-a-dub Car Wash And Oil Change Center
11.2022 - 12.2023
Home Health Aide
Samaritan Health Services
06.2022 - 08.2022
Bartender
The Boardroom
01.2020 - 02.2022
Bartender
Speakeasy
02.2018 - 12.2019
Bartender
als hideout
01.2017 - 03.2018
Credit Card Sales Representative
Costco
02.2016 - 12.2016
Front Desk Receptionist
AmericInn Hotel & Suites
02.2014 - 12.2015
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- First Aid Certification
- ServSafe Alcohol - National Restaurant Association.
- Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute.
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Food Handler's Card or Permit - Various State Health Departments.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Ordained Minister Credential - Various denominational bodies or non-denominational organizations.
- Tobacco Seller's License - Various State Agencies.
High School Diploma -
Living Word Lutheran High School
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