Samantha Vickers
Atlanta,GA
Summary
Outgoing and motivated individual who enjoys making connections with people, working in fast-paced environments, and learning new skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
True Food Kitchen
12.2021 - 01.2024
- Motivated and mentored staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Server/Bartender
True Food Kitchen
11.2016 - 12.2021
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Psychology
University of Georgia
Athens, GA05.2013
Skills
- Coaching and Mentoring
- Scheduling Staff
- Shift Management
- Safe Food Handling
- Inventory Management
- Menu Memorization
- Hospitality Best Practices
- Point of Sale Operation
- Strong Work Ethic
- High-Volume Dining
Timeline
Restaurant Manager
True Food Kitchen
12.2021 - 01.2024
Server/Bartender
True Food Kitchen
11.2016 - 12.2021
Bachelor of Science - Psychology
University of Georgia
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