Samantha Jackson
Chester,VA
Summary
Skilled in managing employee relations, including conflict resolution, disciplinary actions, and performance management. Experience providing HR guidance on workplace policies, regulations, and labor agreements, ensuring compliance with state and federal employment laws. Strong background in payroll administration, overseeing personnel actions, processing payroll, handling pay adjustments, and auditing payroll reports for accuracy. Adept at resolving complex payroll issues, including leave, overtime, and deductions, while ensuring compliance with collective bargaining agreements and labor standards.
Overview
12
12
years of professional experience
Work History
Human Resource Consultant 2
State of Alaska
Juneau, AK
07.2022 - Current
- Independently manage personnel cases through investigation, resolution, and formal documentation.
- Advise and collaborate with management on progressive discipline, absence management, performance evaluations, and fitness for duty issues.
- Conduct thorough research to prepare cases, guiding management on disciplinary actions (reprimand, suspension, dismissal) and non-disciplinary tools.
- Facilitate pre-determination meetings, investigatory interviews, and root-cause assessments.
- Provide technical guidance on HR policies, collective bargaining, ADA, FMLA, and EEO compliance.
- Lead investigations into employee complaints, producing comprehensive reports with findings and recommendations.
- Engage with union, labor relations, and HR business partners to resolve disputes and grievances.
- Coordinate accommodation requests, reviewing job duties and providing recommendations.
- Manage case logs, trends analysis, and records requests.
- Deliver HR process training and manage pay-related actions.
- Proficient in Microsoft Office and payroll systems.
Human Resource Consultant 1
State of Alaska
Juneau, AK
01.2021 - 07.2022
- Manage diverse personnel cases, providing formal and informal resolutions through research, collaboration, and sound guidance to supervisors on progressive discipline, absence management, and performance evaluations.
- Lead investigations, facilitating interviews, meetings, and preparing comprehensive reports with findings and recommendations.
- Advise management on disciplinary actions, conflict resolution, grievance handling, and labor relations matters.
- Provide technical guidance on HR regulations, collective bargaining, ADA, FMLA, and EEO compliance.
- Facilitate reasonable accommodation requests, coordinating with ADA coordinators, preparing recommendations, and guiding the reassignment process.
- Draft letters of dispute/grievance resolution, case synopses, and engage with labor relations to achieve settlements.
- Manage records requests, payroll actions, and process pay-related documents, flex actions, and position control changes.
- Participate in special projects and workgroups, delivering proactive solutions to common employee relations issues.
Human Resource Technician 2
State of Alaska
Juneau, Alas
11.2018 - 01.2021
- Review Personnel Action Request Forms (PARF) for accuracy and completeness, clarifying statutes, Personnel Rules, Leave Rules, policies, and collective bargaining agreements with administrative staff.
- Serve as certifying officer, reviewing, entering, and certifying personnel actions (appointments, separations, promotions, demotions, merit increases, status changes, transfers, etc.). In the Alaska Payroll System (IRIS), for full-time, part-time, and temporary employees. Ensure compliance with labor contracts, statutory requirements, FLSA, and state policies for exempt, classified, and partially exempt employees.
- Process and certify semi-monthly/bi-weekly payrolls, including leave, overtime, premium pays, adjustments, and family leave, ensuring alignment with collective bargaining agreements, Personnel Rules, FLSA, and state payroll policy. Correct payroll batches and audit reports, such as Time Sheet Error Detector (TED), Leave-without-pay (LWOP), and Workers' Compensation, to resolve discrepancies.
- Handle final pay processing for terminating or seasonal employees, including timesheet analysis, leave payout calculations, and warrant preparation.
- Conduct return-to-duty calculations and manage seasonal compensatory time leave and payout processes.
- Respond to payroll inquiries, explaining procedures and documents using statutory, regulatory, and contractual resources.
- Perform payroll and leave audits to resolve inconsistencies, including adjustments for late merit increases, promotions, demotions, and exception pay. Create and process payroll adjustment batches as needed.
- Audit and resolve issues related to payroll deductions, employer charges, and Workers' Compensation reductions, coordinating with the Division of Finance and administrative staff for necessary adjustments.
- Review FMLA/AFLA timesheets and leave slips, track leave entitlements in Excel, and address questions regarding proper reporting.
- Investigate and resolve benefits issues (SBS, health insurance, PERS, Deferred Compensation) by collaborating with internal contacts and national carriers, using available resources and handbooks.
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
Juneau, AK
01.2016 - 10.2018
- Oversee TSA operations at the airport, addressing security breaches, managing threats, handling dangerous items, and responding to incidents while maintaining detailed reports.
- Collaborate with supervisors, managers, and federal security directors to manage identified security risks and ensure proper screening procedures.
- Act as property custodian for Juneau and Gustavus airports, managing equipment, supplies, and conducting annual audits.
- Draft and manage officer schedules, overtime requests, leave approvals, and time and attendance reports.
- Develop training calendars, coordinate officer travel through Concur Travel, and assist with travel arrangements.
- Monitor officer performance through tracking systems, providing monthly feedback, and conducting yearly evaluations in collaboration with supervisors.
- Mediate employee conflicts, document discussions, administer disciplinary actions, and lead hiring interviews and officer training sessions.
- Utilize Microsoft Excel, Outlook, PowerPoint, and Word for scheduling, reporting, and correspondence.
Lead Transportation Security Officer
Department Of Homeland Security, TSA
Juneau, AK
03.2015 - 12.2015
- Supervised officers to ensure compliance with TSA procedures and policies, and effectively managed workloads based on individual strengths.
- Developed daily rotations, balancing tasks among officers, and adjusting assignments in response to operational changes.
- Ensured timely equipment calibrations and recorded daily passenger throughput.
- Handled unexpected challenges by rearranging workloads and making security-based decisions in dynamic environments.
- Assisted with difficult passenger situations and resolved issues, while maintaining detailed incident reports and performance documentation.
- Collaborated with the Juneau Police Department when necessary for security matters.
- Trained new officers, ensuring they understood procedures through verbal instruction and visual presentations.
- Promoted teamwork, prioritizing collective goals to ensure smooth, efficient operations while maintaining a command presence to enhance public trust.
Transportation Security Officer
Department Of Homeland Security, TSA
Juneau, AK
09.2012 - 03.2015
- Kept up with continuous on-the-job and classroom training while applying TSA procedures, techniques, and operating a variety of screening equipment daily.
- Maintained open communication with officers, leads, supervisors, and managers to ensure smooth teamwork and efficient operations.
- Interacted professionally with coworkers and passengers, addressing concerns tactfully and explaining procedures, policies, and regulations to diverse audiences.
- Utilized critical thinking to assess behaviors, make security-based decisions, and mitigate potential threats by applying appropriate situational responses.
- Documented incidents, maintained records, and communicated through email daily to ensure accurate reporting.
- Mentored new officers by simplifying technical language from Standard Operating Procedures (SOP) for practical application and training.
- Assisted supervisors and managers by acting as lead, creating daily rotations, and balancing tasks based on individual strengths.
- Ensured timely equipment calibrations, recorded passenger throughput.
- Adapted to a constantly changing environment, reorganizing workloads to address challenges and maintain operational flow.
- Maintained command presence and professionalism, enhancing public trust during the screening process.
- Collaborated with airlines, passengers, and airport employees to resolve issues such as lost items, complaints, and language barriers with courtesy and efficiency.
Education
Bachelor of Arts - Art History
University of Mississippi
Oxford01-2007
Skills
- HR program development
- Pre-Employment Screening
- Policies implementation
- Payroll policies and procedures
- Employee Relations
- Payroll Processing
- Daily payroll activities
- Project Management
- Interpersonal and written communication
- Meeting deadlines
Languages
Spanish
Native/ Bilingual
Timeline
Human Resource Consultant 2
State of Alaska
07.2022 - Current
Human Resource Consultant 1
State of Alaska
01.2021 - 07.2022
Human Resource Technician 2
State of Alaska
11.2018 - 01.2021
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
01.2016 - 10.2018
Lead Transportation Security Officer
Department Of Homeland Security, TSA
03.2015 - 12.2015
Transportation Security Officer
Department Of Homeland Security, TSA
09.2012 - 03.2015
Bachelor of Arts - Art History
University of Mississippi
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