Samantha Volk
Lansing,MI
Summary
Dynamic and compassionate healthcare professional with a proven track record at Burcham Hills Retirement Community, excelling in patient advocacy and care coordination. Leveraged critical thinking and interpersonal communication to enhance patient quality of life, achieving notable improvements in service delivery. Expert in HIPAA compliance and compassionate communication, consistently recognized for outstanding teamwork and patient support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wellness Navigator
Burcham Hills Retirement Community
East Lansing, Michigan
05.2024 - Current
- Conducted assessments of existing wellness services to identify areas for improvement.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Provided information and guidance to clients on how to access services and resources.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Conducted thorough assessments to determine the best course of action for each patient's individual needs.
- Communicated with patients and families about treatment plans and at-home care.
- Educated patients on self-management techniques such as stress reduction strategies and lifestyle modifications.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Attended regular meetings with staff members to discuss ongoing cases and develop new strategies for providing patient care.
- Educated clients on options to assist in making informed decisions.
- Assisted in creating educational materials about health navigation topics for use by other navigators.
- Advocated for patient needs to healthcare professionals.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Administered medication to patients according to strict schedules.
- Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
- Advised on policy development and assisted in community program implementation.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Contacted patients to provide appointment reminders.
- Served as an advocate for patients' rights within the healthcare system.
- Monitored changes in patient conditions and responded accordingly by adjusting care plans or making referrals as necessary.
- Documented services and collected required data for evaluation.
- Developed care plans to ensure that all medical needs were met in a timely manner.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Recognized by management for providing exceptional customer service.
CNA/Recruiter
Burcham Hills Retirement Community
East Lansing, Michigan
04.2023 - Current
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used mobility devices to transport patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided emotional support to family members during difficult times.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented activities and recorded information in EMR system.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Educated patients on self-care techniques that would help them maintain their independence.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Updated and maintained candidate records in the recruitment database.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conferred with management to develop or implement personnel policies or procedures.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Hired employees and processed hiring-related paperwork.
- Developed job descriptions and postings to attract qualified applicants.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Analyzed employment-related data and prepared reports.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
CNA/Administrative Assistant
Bickford of West Lansing
Lansing, Michigan
10.2018 - 02.2023
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Kept activities spaces organized, clean and tidy.
- Provided one-on-one assistance with activities for those who needed it.
- Assisted with transportation arrangements for offsite activities when required.
- Modified existing recreational programs according to the needs of individuals or groups.
- Assisted in the development of activity plans for residents on a weekly basis.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Reported changes in patient conditions to registered nurse or physician.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted patient education on health maintenance and disease prevention.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
- Assisted in creating an environment that was safe for all residents while promoting independence when appropriate.
- Organized therapeutic recreational activities that stimulated cognitive functioning in individuals with Alzheimer's disease or other forms of dementia.
- Adhered strictly to policies and procedures designed by Memory Care Facility management team.
- Provided emotional support and encouragement to residents with memory loss.
- Explained policies, procedures and services to patients.
Education
H.L.Richards High School
Oak Lawn, IL01-2005
Skills
- Patient confidentiality
- Care coordination
- Hospice
- Conflict resolution
- Critical thinking
- Work Planning and Prioritization
- Excellent communication
- Quality assessment
- Interpersonal communication
- Documentation and recordkeeping
- Teamwork and collaboration
- Activity planning
- Music and entertainment coordination
- Disability awareness
- Activities documentation
- Senior activities planning
- Arts and crafts instruction
- Program development
- Calendar management
- Resident support
- Staff supervision
- Reliability
- Risk management
- Patient advocacy
- Compassionate communication
- Vital signs monitoring
- Team collaboration
- Active listening
- HIPAA compliance
- Clinical documentation
- Infection control practices
- Compassion and empathy
- Attention to detail
Certification
- Certified CNA-MI000047857
Timeline
Wellness Navigator
Burcham Hills Retirement Community
05.2024 - Current
CNA/Recruiter
Burcham Hills Retirement Community
04.2023 - Current
CNA/Administrative Assistant
Bickford of West Lansing
10.2018 - 02.2023
- Certified CNA-MI000047857
H.L.Richards High School
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