Samantha Wade
Anna,OH
Summary
Dynamic and results-oriented restaurant manager with over 15 years of experience in overseeing daily operations, leading high-performing teams, and driving substantial revenue growth. Proven track record in implementing successful customer loyalty programs, developing innovative products and services, and fostering strong relationships with key stakeholders. Expertise in inventory management, payroll, and labor cost analysis, complemented by a solid background in various managerial roles, including store manager and assistant general manager. Known for exceptional organizational skills and a commitment to excellence, consistently delivering outstanding service while effectively collaborating with diverse teams. Dynamic professional with proven leadership skills as a Lead Shift Manager at Taco Bell, adept at fostering teamwork and enhancing operational efficiency. Extensive experience collaborating with diverse teams across various roles has honed interpersonal and communication abilities. Proficient in Microsoft Word, Excel, and PowerPoint, supported by formal training in both high school and college settings. Committed to leveraging these skills to contribute effectively in a fast-paced work environment.
Overview
19
19
years of professional experience
Work History
CSR - Customer Service Representative
US Bank
08.2025 - Current
- I am a notary and have my NMLS 2755963
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
- Closely monitored customer accounts for fraudulent activity or suspicious transactions, taking immediate action when necessary
- Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
- Demonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers' financial needs
- Assisted elderly or technologically challenged customers in navigating online banking platforms or mobile applications for their convenience
- Cultivated positive relationships with long-term clients by consistently delivering excellent service tailored to their specific needs
- Achieved monthly sales targets by actively promoting bank products during customer interactions
- Maintained a high level of accuracy when processing financial transactions, minimizing errors and discrepancies
- Assisted in the onboarding process of new customers, guiding them through account setup procedures and explaining available features
- Conducted regular follow-ups with customers to ensure their satisfaction after resolving issues or completing transactions
General Manager
Subway
08.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Increased revenue through the development of new products/services
- Implemented customer loyalty programs resulting in increased repeat business
Assistant General Manager
Taco Bell
02.2020 - 08.2024
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
- Mentored junior staff members to enhance their skills and knowledge in the industry
- Developed and implemented quality control measures to ensure consistent delivery of high-quality products or services
- Maintained accurate records of inventory levels, sales transactions, and other relevant data using appropriate software systems
Assistant General Manager (AGM)
Taco Bell
12.2020 - 05.2021
- I did everything in the store training hiring firing. Truck orders and putting away open and closing the store as well as dealing with customers
- Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
Wire Harness Assembler
Crown Equipment Corporation
02.2016 - 01.2020
- I make sure harnesses and do like cleaning work in different areas each day
- Laid off
Community Center Outreach Director
The Salvation Army
04.2014 - 12.2016
- Developed and implemented comprehensive community outreach strategies to increase engagement and awareness
- Collaborated with local organizations, businesses, and government agencies to establish partnerships and sponsorships for community events
- Organized and managed a team of volunteers for various outreach programs, ensuring smooth execution of initiatives
- Served as the primary point of contact for inquiries related to community programs, providing timely and accurate information
- Educated the public about available resources and services through presentations at schools, libraries, and other venues
- Established partnerships with local schools to implement after-school programs that address specific educational needs within the community
- Collaborated with healthcare providers to organize health fairs offering free screenings and informational sessions on preventive care
Store Manager
Subway
03.2012 - 08.2014
- I can close the store, count our safe and registrar. I also make food and keep the store clean. I am also always helping customers.
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 22 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
Lead Shift Manager (Assistant Manager)
Taco Bell
06.2010 - 02.2012
- I opened the store as well as closing the store, ordered truck and also helped with the hiring and firing.
- I was a key holder and also was in charge of the safe and registrar also went to the bank and took care of our deposits.
- I would also do the schedule. Helped with any problems that customers or employees would have.
Assistant Community Center Director
Salvation Army
12.2006 - 10.2010
- I helped run an after school program with 40 children, five days a week.
- I also helped with office work and did gym rentals during the week.
Education
High School Diploma -
Anna High School
Anna, OH05-2008
Skills
Task prioritization File organization Time management Human resources Self-direction Sales strategy Accounting Basic math Employee retention Labor Cost Analysis Assembly Payroll Office experience Management Correspondence management Microsoft Outlook Employment & labor law Shift management Financial management Typing Microsoft Office Customer service Meeting agenda preparation Computer skills Appointment scheduling Accountability Team supervision SharePoint Multitasking Business development Workday Restaurant experience Kitchen experience Restaurant Management FMLA Training Communication skills Working with people with disabilities Employee relations Team development HR compliance Cash handling Cash register Phone etiquette Supervising experience Calendar management HIPAA compliance management Confidential information handling Event planning Team Management Continuous improvement Experience working with students Employee orientation Math Attention to detail Leadership Data entry Wire harness assembly 4 years Experience with children Store management Writing skills Windows Recruiting
Timeline
CSR - Customer Service Representative
US Bank
08.2025 - Current
General Manager
Subway
08.2024 - Current
Assistant General Manager (AGM)
Taco Bell
12.2020 - 05.2021
Assistant General Manager
Taco Bell
02.2020 - 08.2024
Wire Harness Assembler
Crown Equipment Corporation
02.2016 - 01.2020
Community Center Outreach Director
The Salvation Army
04.2014 - 12.2016
Store Manager
Subway
03.2012 - 08.2014
Lead Shift Manager (Assistant Manager)
Taco Bell
06.2010 - 02.2012
Assistant Community Center Director
Salvation Army
12.2006 - 10.2010
High School Diploma -
Anna High School