Samantha Waligura
Llano,TX
Summary
Visionary individual with more than 10 years working in Healthcare Management for the Tenet organization and over 20 years experience in the Healthcare industry. Highly dedicated and experienced in clinic operations management and leadership . Strengths in strategic planning, efficiency and team building.
Overview
20
20
years of professional experience
Work History
Market Operations Manager (Promotion)
Tenet Physician Resources
San Antonio , TX
08.2016 - Current
- Management of a complex and multi-site operation to include an entire Cardiovascular and Pediatric Network in San Antonio and surrounding rural areas.
- Manage clinic operations of 15 main locations and 10 rural satellite locations.
- Manage 11 direct reports ,40 specialty providers, and approximately 100 FTE
- Budget Management
- Human resources, to include payroll, time off, discipline, performance improvement.
- Compliance adherence and compliance review
- Quality/MACRA
- Revenue cycle management
- Process improvement and implementation
- Patient and staff satisfaction
- Physician onboarding
- Strategic Planning
- Practice Profile Analysis
- Practice and provider marketing and growth planning
- Hospital credentialing
- Call schedule management
- Contract management
Practice Manager (Promotion)
Tenet Physicians Resources
San Antonio , TX
01.2012 - 08.2016
- Work with Regional Managemento develop and implement performance goals and objectives
- Manage office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts
- Coordinate physician schedules to ensure proper coverage of patient appointments and out of office calls
- (Physician call schedules)
- Supervise medical, nursing and clerical staff to ensure adequate coverage for quality patient care
- Manage hiring of medical, nursing and clerical staff
- Perform yearly evaluations on all employees
- Monitor & approve payroll and time off requests
- Ensure clinic and physicians comply with licensure, compliance and accreditation requirements
- Serve as first point of contact for patient and/or staff complaints and worked to reconcile and investigate all complaints relating to practice operations
- Proficient computer skills in Microsoft Office (excel, word, and PowerPoint)
- Business and analytic/financial skills
- Organize staff meeting minutes and conducted such meetings monthly
- Inventory and order supplies while controlling clinic budgets
- Review customer service results and develop strategies for improvement
- Verify for accuracy and appropriately approve or deny invoices
- Review and submit physician and staff expense reports monthly
Medical Assistant Practice Coordinator
Tenet Physicians Resources
San Antonio , TX
05.2010 - 01.2012
- Obtain patient history, vital signs, signs and symptoms
- Performed EKG’s, hooked up Holter Monitors and Event Monitors
- Performed venipuncture
- Filled out lab requisitions with appropriate tests and diagnosis for lab submission
- Performed INR’s and documented physicians recommended dosing changes
- Educated patients on testing and/or surgery
- Organized Physician and staff schedules
- Assisted CEO with clinical decisions
- Assisted CEO with staffing decisions
- Obtained authorizations/precertification’s for certain procedures (Heart cath’s & Nuclear stress tests)
- Filled routine Prescription refill requests
- Ordered supplies for clinic
- Scheduled patient testing and/or surgery
- Maintained a HIPPA compliant environment
Medical Assistant
Mary E. Geldernick
New Braunfels , MD, TX
01.2002 - 01.2010
- Obtain patient history, vital signs, signs and symptoms
- Assisted with pap smears and cultures
- Assisted with minor surgical procedures
- LEEP's, colposcopy and biopsy, IUD insertion, endometrial biopsy, mole/cyst removal, norplant removal, etc
- Assisted with in office Essure procedure
- Familiar with sterile technique, medical terminology, and HIPPA privacy practice
- Venipuncture, injections, urinalysis, pregnancy tests
- Organized and followed abnormal pap smear list
- Made follow up calls and sent out certified letters
- Send lab specimens to lab with completed requisitions and followed up with results
- Telephone triage, patient education, called patients with results
- Filled routine prescription refill requests
- BRAC/COLARIS testing
Education
Bachelor of Science - Health Care Management
DeVry University
Austin TX05.2016
CMA - Medical Assisting
San Antonio College of Medical And Dental Assistan
San Antonio05.2002
Skills
- Employee Motivation
- Department Oversight
- Budget Control
- Focus and Follow-Through
- Program Optimization
- Team Leadership
- Goal Setting
- Verbal and Written Communication
- Quality Assurance
- Administrative Management
- Policy Development and Enforcement
- Multitasking and Prioritization
Timeline
Market Operations Manager (Promotion)
Tenet Physician Resources
08.2016 - Current
Practice Manager (Promotion)
Tenet Physicians Resources
01.2012 - 08.2016
Medical Assistant Practice Coordinator
Tenet Physicians Resources
05.2010 - 01.2012
Medical Assistant
Mary E. Geldernick
01.2002 - 01.2010
Bachelor of Science - Health Care Management
DeVry University
CMA - Medical Assisting
San Antonio College of Medical And Dental Assistan
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