Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Walker

Samantha Walker

Summary

College student looking to further my learning and career. Working my way toward being within the medical field and after college a nurse. I strive to provide excellent care and service. Hardworking and very eager to learn

Overview

3
3
years of professional experience

Work History

Veterinary Receptionist/Technician

Union Park Animal Hospital
Orlando , FL
09.2023 - Current
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Answered multiple line phone system for busy animal care facility
  • Processed payments from clients including cash, credit cards, and checks.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Greeted clients and their pets upon arrival at the clinic.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Dispensed prescription medications upon request from veterinarians.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Prepared and reviewed records and consent forms.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Administered and monitored anesthesia for surgeries and operations.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored animals for signs of illness or distress and reported to supervisor immediately.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
  • Organized inventory of food, bedding supplies, toys and other items needed for animal care.
  • Maintained records of animal feedings, treatments and other updates.
  • Performed minor grooming services such as brushing fur coats and trimming nails.

Veterinary Receptionist

434 Animal Hospital
Longwood, FL
12.2022 - 08.2023
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Processed payments from clients including cash, credit cards, and checks.
  • Filed medical records in an organized manner for easy access when needed.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Interviewed patients to complete case histories and intake forms.
  • Compiled and coded patient information or data in appropriate computer system.
  • Arranged hospital admissions for patients as required.
  • Communicated with patients with compassion while keeping medical information private.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled and confirmed patient appointments and consultations.

Summer Staff Member

Camp Cho-Yeh
Livingston, TX
05.2022 - 08.2022
  • Maintained participant safety through careful monitoring and supervision.
  • Ensured compliance with safety policies and procedures.
  • Provided guidance on facility usage policies and procedures.
  • Facilitated communication between staff members, participants and volunteers.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Monitored swimmers to ensure safety in the pool area.
  • Watched over swimmers to respond quickly to distress situations.
  • Performed emergency rescues when necessary.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept and mopped floors in public areas.
  • Cleaned windows, door frames, and sills.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Emptied trash cans and replaced liners.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Stocked restrooms with paper products and soap dispensers.

Gift Shop Associate

Black Hammock Adventures
Oviedo, FL
12.2021 - 05.2022
  • Provided excellent customer service through friendly interactions with customers.
  • Inventoried merchandise and restocked shelves as needed.
  • Processed credit card transactions accurately and efficiently.
  • Conducted regular audits of inventory levels to anticipate demand for items during peak seasons.
  • Performed cash register operations such as ringing up purchases and processing returns.
  • Restocked supplies such as tissue paper, gift bags, ribbons and cards when necessary.
  • Maintained cleanliness of store environment by sweeping, dusting, organizing shelves and displays.
  • Assisted in training new employees on proper use of store equipment and safety protocols.
  • Handled incoming phone calls from customers inquiring about product availability or pricing information.
  • Created attractive visual displays throughout the shop that showcased featured products or collections.
  • Received shipments from vendors, checked contents for accuracy against invoices and stocked shelves accordingly.
  • Greeted customers, answered questions and provided assistance in selecting appropriate gifts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Scheduled and confirmed appointments.
  • Documented all activities related to appointment setting processes.
  • Provided information regarding services and policies.
  • Made phone calls and sent emails to establish leads.
  • Called no shows and cancellations to reschedule.
  • Answered customer inquiries regarding appointment setting procedures.

Front Desk Associate

Planet Obstacle
Lake Mary, FL
04.2021 - 12.2021
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted guests upon arrival and provided excellent customer service.
  • Organized seating arrangements, decorations, and food supplies.
  • Greeted guests and provided them with party information.
  • Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
  • Handled payments made by customers for services rendered during parties.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phone and emails to make reservations and take guest information.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Drafted guest invoices and posted charges to individual accounts.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Responded to inquiries and room requests made online, by phone and via email.

Education

High School Diploma -

Seminole State College of Florida
Sanford, FL

Skills

  • Customer Service
  • Discharging Patients
  • Appointment Scheduling
  • Educating Owners
  • Record Request Management
  • Teamwork and Collaboration
  • Payment Processing
  • Chart Updating
  • Exam Room Preparation
  • Appointment Setting
  • Effective Multitasking
  • Schedule Coordination
  • Telephone Etiquette
  • Animal Handling

References

References available upon request.

Timeline

Veterinary Receptionist/Technician

Union Park Animal Hospital
09.2023 - Current

Veterinary Receptionist

434 Animal Hospital
12.2022 - 08.2023

Summer Staff Member

Camp Cho-Yeh
05.2022 - 08.2022

Gift Shop Associate

Black Hammock Adventures
12.2021 - 05.2022

Front Desk Associate

Planet Obstacle
04.2021 - 12.2021

High School Diploma -

Seminole State College of Florida

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Samantha Walker