Samantha Wallace
Beaverton,OR
Summary
Accomplished professional with a proven track record at FMG Suite, enhancing customer satisfaction through expert problem-solving and robust client relations. Skilled in Google Applications and Salesforce, adept at driving projects to completion with analytical thinking. Excelled in educational roles by fostering academic growth and developing innovative curriculum, demonstrating a unique blend of technical and interpersonal skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
Enterprise Success Specialist
FMG Suite
10.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collaborated with cross-functional teams to achieve project goals on time.
Customer Onboarding Specialist
FMG Suite
06.2022 - 10.2023
- Facilitated 2 daily public webinars to educate the audience on using their purchased products.
- Orchestrated up to 4 one-on-one meetings a day that were tailored to each individual’s needs.
- Thorough notation of each client interaction for accurate record retention.
- Maintained an organized calendar and workspace to ensure maximum productivity.
Middle School Mathematics and Science Teacher
Beaverton School District
10.2021 - 06.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned, prepared, and implemented training strategies that aligned with current curriculum to achieve organization's goals.
- Delivered interactive lessons to help students comprehend complex concepts.
- Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals
- Helped students transition to new school and assimilate back to in-person learning
Long-Term Mathematics Substitute Teacher
Glens Falls City School District
09.2020 - 06.2021
- Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings
- Designed effective training resources to enhance performance
- Established positive relationships with students through positive reinforcement, communication, and daily check-ins
- Continuously improved instruction techniques, activities, and structured curriculum material to meet each students’ learning styles
Education
Bachelor of Arts - Early Childhood/Childhood Education
SUNY Potsdam
Potsdam, NY05.2019
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Analytical Thinking
- Proficient in Google Applications, Salesforce, Hubspot
Timeline
Enterprise Success Specialist
FMG Suite
10.2023 - Current
Customer Onboarding Specialist
FMG Suite
06.2022 - 10.2023
Middle School Mathematics and Science Teacher
Beaverton School District
10.2021 - 06.2022
Long-Term Mathematics Substitute Teacher
Glens Falls City School District
09.2020 - 06.2021
Bachelor of Arts - Early Childhood/Childhood Education
SUNY Potsdam
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