Overview
Work History
Skills
Timeline
Generic

Samantha Wanless

Sacramento,CA

Overview

14
14
years of professional experience

Work History

Independent Contract Driver

Uber
01.2021 - Current
  • Adhered to local traffic laws and regulations, promoting a safe driving environment for both self and others on the road.
  • Contributed to a positive team atmosphere among fellow drivers by sharing tips/tricks for improved performance within the industry.
  • Leveraged GPS technology to efficiently plan routes, minimizing travel time while maximizing productivity.
  • Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
  • Coordinated pickup/drop-off schedules effectively to maximize earnings per hour worked while meeting customer expectations consistently.
  • Developed strong relationships with clients through consistent reliability and excellent communication skills.
  • Enhanced customer satisfaction by providing timely and efficient delivery services.
  • Performed regular vehicle maintenance checks to avoid breakdowns or delays in service delivery.

Letter Carrier

USPS
11.2021 - 01.2023
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.

Beverage Server

Thunder Valley Casino
11.2021 - 04.2022
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.

Guest Service Team Lead

Target
04.2011 - 04.2021
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Developed strong relationships with guests, resulting in positive feedback and recommendations.
  • Coached and mentored team members, improving overall performance and productivity levels.
  • Assisted in hiring and onboarding new team members, contributing to a well-trained workforce.
  • Handled escalated customer complaints professionally, resulting in satisfactory resolutions for both parties involved.
  • Streamlined communication between departments, ensuring prompt resolution of guest requests or issues.
  • Maintained open lines of communication with upper management regarding updates or pertinent information related to the Guest Service Team''s performance.
  • Evaluated guest feedback data regularly to identify areas for improvement within the team's performance.

Skills

  • Strong Work Ethic
  • Self-motivation and discipline
  • Safe Driving Practices
  • Vehicle maintenance knowledge
  • Defensive Driving Techniques

Timeline

Letter Carrier

USPS
11.2021 - 01.2023

Beverage Server

Thunder Valley Casino
11.2021 - 04.2022

Independent Contract Driver

Uber
01.2021 - Current

Guest Service Team Lead

Target
04.2011 - 04.2021

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Samantha Wanless