Samantha Ware
Yakima,WA
Summary
Driven and energetic Front End Manager bringing many years of expertise in personnel training and development. Proven history of applying strong relationship building, decision making, and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front End Manager
Safeway
Yakima, Washington
09.2019 - Current
- Assisted team in managing front-end operations and customer service interactions.
- Supported staff in maintaining cleanliness and organization of the front-end area.
- Helped train new employees on front-end processes and customer engagement techniques.
- Engaged with customers to address inquiries and resolve any concerns promptly.
- Participated in team meetings to discuss strategies for enhancing customer satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
Service Writer/Parts Inventory Clerk
Wilson Logistics
Yakima, Washington
08.2017 - 05.2020
- Processed work orders and maintained accurate records.
- Communicated with technicians to clarify service details.
- Ensured a clean and organized service area for efficiency.
- Conferred with customers to understand service needs and write up accurate orders.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
Consultative Sales Associate
Sears Holdings Company
Union Gap, WA
12.2016 - 05.2019
- Demonstrated product features and benefits to enhance customer understanding.
- Engaged customers to identify their needs and recommend suitable products.
- Resolved customer inquiries and complaints with effective communication techniques.
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner.
- Encouraged customers to consider warranties and maintenance plans for products, resulting in increase in upsold services.
- Developed strong relationships with customers, providing consultative advice on product selection and usage.
Backroom Locator
Sears Holdings Company
Big Bear Lake, California
12.2015 - 12.2016
- Organized inventory in backroom for easy access and retrieval.
- Prepared and maintained backroom areas to meet company standards.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Conducted regular cycle counts to maintain accurate inventory records.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
Front Desk Agent
Lagonita Lodge
Big Bear Lake, California
06.2013 - 12.2016
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Communicated with housekeeping to prioritize room readiness for incoming guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed nightly accounting reconciliation and verified all financial transactions.
- Handled night audit paperwork, verification of daily room occupancy and lodge revenue reviews.
Deli Clerk
Stater Bros
Big Bear Lake, California
07.2011 - 06.2014
- Assisted customers with product selection and offered recommendations.
- Monitored inventory levels and restocked products as needed.
- Prepared deli meats and cheeses according to customer specifications.
- Operated slicing machines and maintained cleanliness of work area.
- Maintained food safety standards and ensured proper handling of items.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Cashier
Lucerne Valley Market and Hardware
Lucerne Valley, California
10.2006 - 09.2010
- Processed customer transactions quickly and accurately.
- Maintained a clean and organized checkout area.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked produce shelves with fresh fruits and vegetables to maintain quality.
- Assisted customers in selecting produce, providing knowledge of products.
- Cleaned the laundry room and equipment regularly according to safety standards.
Skills
- Customer engagement
- Inventory management
- Problem solving
- Team leadership
- Effective communication
- Staff training
Certification
- Washington State Food Worker Card
References
References available upon request.
Timeline
Front End Manager
Safeway
09.2019 - Current
Service Writer/Parts Inventory Clerk
Wilson Logistics
08.2017 - 05.2020
Consultative Sales Associate
Sears Holdings Company
12.2016 - 05.2019
Backroom Locator
Sears Holdings Company
12.2015 - 12.2016
Front Desk Agent
Lagonita Lodge
06.2013 - 12.2016
Deli Clerk
Stater Bros
07.2011 - 06.2014
Cashier
Lucerne Valley Market and Hardware
10.2006 - 09.2010
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