Samantha Warner
Greenbrier,AR
Summary
Dynamic Patient Access Manager with a proven track record at Arkansas Children's Hospital, excelling in patient registration and insurance verification. Skilled in team collaboration and process improvement, I enhanced patient satisfaction scores by streamlining operations and training staff effectively. Committed to compliance and data accuracy, I foster strong relationships across departments.
Overview
7
7
years of professional experience
Work History
Patient Access Manager
Arkansas Children's Hospital
Little Rock, Arkansas
09.2024 - Current
- Managed patient registration processes to ensure accurate data collection.
- Coordinated insurance verification for patient admissions efficiently.
- Assisted families with scheduling appointments and navigating services.
- Trained staff on hospital policies and procedures for patient access.
- Collaborated with clinical teams to streamline patient check-in procedures.
- Resolved patient inquiries regarding billing and insurance matters promptly.
- Monitored employee performance and provided feedback for improvement.
- Created reports on patient access metrics, such as wait times, no-shows.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Participated in meetings with vendors and partners concerning product development initiatives that would enhance the user experience.
- Collaborated with stakeholders in developing strategies designed to improve patient satisfaction scores related to access services.
- Provided support during peak periods by managing call center queues and addressing customer inquiries.
- Conducted staff training to ensure compliance with established protocols.
- Identified opportunities to increase operational efficiencies through process changes or technological solutions.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Performed audits of patient registration documents to ensure accuracy.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Managed customer service issues related to patient access and scheduling problems.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Patient Access Supervisor
Unity Health System
Jacksonville, AR
12.2018 - 09.2024
- Supervised patient registration and appointment scheduling processes.
- Trained staff on customer service and patient interaction protocols.
- Managed front desk operations to ensure efficient patient flow.
- Implemented policies for insurance verification and eligibility checks.
- Coordinated communication between departments to enhance patient access services.
- Oversaw compliance with regulatory standards in patient access procedures.
- Developed training materials for new hires in patient access roles.
- Resolved patient inquiries and concerns regarding registration issues.
- Addressed customer complaints promptly and professionally.
- Reviewed medical records for accuracy prior to filing them into the system.
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Maintained a safe environment by enforcing safety regulations at all times.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Some College (No Degree) - Health Administration
UMA
FloridaSkills
- Patient registration
- Customer service
- Insurance verification
- Team collaboration
- Compliance management
- Staff training
- Data accuracy
- Performance monitoring
- Process improvement
- Effective written and verbal communication
- Program development participation
- Math skills and analytics
- New staff training
- Effective problem solving
- Admissions processes
- HIPAA compliance
- Appointment scheduling
- Patient data privacy
- Team management
- Healthcare
- Strong leadership
- Inpatient registration
- Employee supervision
- Professionalism
- Codes compliance
- Inventory management
- Personnel recruitment
- Team building
- Teamwork
- Interpersonal skills
- Schedule management
- Staff scheduling
- Patient satisfaction
- Performance metrics
- Problem-solving
- Emergency readiness
- Establish policies
- Critical thinking
- Decision-making
- Goal attainment
- Medical terminology
Accomplishments
- Currently on the Dean's List for UMA. My goal is to achieve my bachelors degree with honors.
References
References available upon request.
Timeline
Patient Access Manager
Arkansas Children's Hospital
09.2024 - Current
Patient Access Supervisor
Unity Health System
12.2018 - 09.2024
Some College (No Degree) - Health Administration
UMA
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