Attentive individual offering 7+ years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Samantha Warren
Grand Rapids,MI
Summary
Overview
11
years of professional experience
Work History
SubwayWyoming, MI
Crew Member
10.2022 - Current
Job overview
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
- Assisted management with inventory control and stock ordering.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Assisted patrons in making menu selections.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Directed patrons to restrooms and other amenities within facility.
Self-employeedGrand Rapids, MI
Stay At Home Mom
07.2021 - 10.2022
Job overview
- Consulted with teachers, parents and outside professionals to support service plan development.
- Identified age and need-appropriate mental health services.
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Reported concerns to nurse supervisor to promote optimal care.
Pizza HutSoddy, TN
Waitress
10.2019 - 07.2021
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hungry Howies Pizza & SubsCaledonia, MI
Crew Member
03.2013 - 09.2018
Job overview
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Big Truck Service & DetailvllóGrandville, MI
Detailer
03.2014 - 06.2017
Job overview
- Vacuumed car interiors to remove dirt and debris.
- Washed wide range of vehicles each day.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Cleaned and polished vehicle windows.
- Maintained inventories of cleaning supplies.
- Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.
- Cleaned plastic work inside cars using paintbrushes.
- Connected hoses or lines to pumps or other equipment.
- Checked vehicles prior to service and immediately afterward to identify damages.
Education
Godwin Heights Senior High SchoolGrand Rapids, MI
High School Diploma
05.2014
University Overview
Skills
- Customer Service
- Cleaning and Sanitizing
- Customer Engagement
- Positive Company Representation
- Complex Problem-Solving
- Time Management
- Willingness to Learn
- Crew Leadership
- Safe Food Handling
- Taking Orders
- Problem-Solving
- Clear Communication
- Drive-Thru Operations
- Cleaning
- Store Opening and Closing
- Food Preparation
- Housekeeping
- Performance Improvement
- Teamwork and Collaboration
- Cash Handling
- Flexible Schedule
- Table setting knowledge
- Food running
- Menu memorization
- Ordering procedures
- Verbal and written communication
- Telephone etiquette
- Point-of-sale transactions
- Food preparation and safety
- Interactive communication skills
- Customer engagement
- Order delivery practices
- Stocking and replenishing
- Sandwich preparation
- Recipes and menu planning
- Cash register operation
- Kitchen maintenance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Timeline
Crew Member
Subway
10.2022 - Current
Stay At Home Mom
Self-employeed
07.2021 - 10.2022
Waitress
Pizza Hut
10.2019 - 07.2021
Detailer
Big Truck Service & Detailvlló
03.2014 - 06.2017
Crew Member
Hungry Howies Pizza & Subs
03.2013 - 09.2018
Godwin Heights Senior High School
High School Diploma
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