Samantha Warren
Chicopee,MA
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wild Wings
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Counselor (Summer Camp)
City Of Meriden
06.2022 - Current
- Fostered a supportive environment by leading team-building exercises among counselors, enhancing communication and collaboration skills.
- Enhanced campers' experience by designing and implementing diverse activities tailored to their interests and abilities.
- Reduced conflicts among campers by implementing proactive mediation strategies, promoting a harmonious atmosphere.
- Provided ongoing support for junior counselors, offering guidance on managing challenging situations or addressing individual camper needs.
- Increased camper retention rates by developing strong relationships with families, providing thorough updates on their children''s experiences throughout the summer season.
- Managed administrative tasks such as maintaining accurate records of campers'' medical information, emergency contacts, and dietary restrictions.
Student Support Tutor/Substitute Teacher
City Of Meriden
09.2022 - 06.2023
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Cashier
Martino’s Pizzeria
05.2020 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the environment.
Education
High School Diploma -
Sacred Heart High School
Waterbury, CT 06.2020
General Studies
Naugatuck Valley Community College
Waterbury, CTBachelor of Arts - Elementary Education
College of Our Lady of The Elms
Chicopee, MA05.2026
Skills
- Effective Communication
- Leadership Abilities
- Conflict Resolution
- Problem Solving
- Mental Health Support
- Behavior Monitoring
- CPR Certified
- Mandated Reporter
- Suicide Prevention Trained
- Sexual Harassment Prevention Trained
- Collaboration
Timeline
Server
Buffalo Wild Wings
09.2023 - Current
Student Support Tutor/Substitute Teacher
City Of Meriden
09.2022 - 06.2023
Head Counselor (Summer Camp)
City Of Meriden
06.2022 - Current
Cashier
Martino’s Pizzeria
05.2020 - 11.2022
High School Diploma -
Sacred Heart High School
General Studies
Naugatuck Valley Community College
Bachelor of Arts - Elementary Education
College of Our Lady of The Elms
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