Summary
Overview
Work History
Skills
References
Timeline
Generic

Samantha Warren

Ocala,FL

Summary

Detail-oriented professional specializing in multiple elements of complete store operations.

Overview

9
9
years of professional experience

Work History

Office Administrator

BLSK Wash Holdings
Ocala, FL
11.2024 - 07.2025
  • Supported bookkeeping tasks by recording expenses and processing invoices.
  • Managed daily office operations and maintained organized filing systems.
  • Scheduled interviews
  • Conducted Onboardings
  • Prepared and processed payroll for two locations
  • Scheduled maintenance and repairs with local vendors
  • Billed house accounts monthly
  • Responded to store reviews, emails and pricing inquires.
  • Evaluated and monitored both locations for training and growth opportunities to better each store.
  • Assisted managers with employee conflict resolutions and established corrective action, coaching and termination documentation and explained the process for each.
  • Completed and tracked store daily revenue (including membership sales) contrasting to previous year.
  • Set up new vendors and organized payments.
  • Ordered inventory (interior retail products)
  • Established local relations to boost revenue
  • Organized and participated in local events.

Restaurant Manager

Piesanos Stone Fired Pizza
The Villages, Florida
03.2024 - 11.2024
  • Managed daily restaurant operations to ensure efficient service flow and high-quality standards.
  • Supervised and trained staff on customer service protocols and menu knowledge to enhance guest experience.
  • Implemented health and safety protocols, maintaining compliance with sanitation regulations.
  • Oversaw inventory management, including ordering, stock rotation, and weekly inventory counts.
  • Coordinated staff scheduling to optimize coverage during peak hours and maintain operational efficiency.
  • Resolved customer complaints promptly, fostering positive dining experiences and relationships.
  • Conducted regular team meetings to communicate expectations, address concerns, and provide feedback.
  • Analyzed financial statements to identify cost-saving opportunities and improve profitability.

Restaurant Manager

Piesanos Stone Fired Pizza
Saint Augustine, Florida
03.2022 - 03.2024
  • Promoted to flex manager during new store opening, overseeing all daily operations.
  • Set up equipment and trained new employees for successful launch of restaurant.
  • Managed inventory processes, including ordering, stock rotation, and weekly counts.
  • Implemented health and safety protocols to ensure compliance with regulations.
  • Developed promotional initiatives to enhance customer engagement and drive sales.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Supervised staff training on customer service standards and food handling procedures.
  • Conducted regular meetings to communicate expectations and address performance issues.

Restaurant Manager

Piesanos Stone Fired Pizza
Ocala, Florida
10.2019 - 03.2022
  • Facilitated new team member training and established operational standards for store opening.
  • Managed daily restaurant operations to ensure efficient service and customer satisfaction.
  • Oversaw inventory management, including ordering, stock rotation, and ingredient monitoring.
  • Implemented health and safety protocols to maintain cleanliness and compliance with regulations.
  • Coordinated staff scheduling to optimize coverage during peak hours and enhance service quality.
  • Conducted regular team meetings to communicate expectations and address performance issues.
  • Resolved customer complaints promptly to ensure positive dining experiences and foster loyalty.
  • Directed recruitment, hiring, onboarding, and training processes for new employees.

Server

Piesanos Stone Fired Pizza
Ocala, Florida
04.2017 - 10.2019
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Processed payments accurately using point-of-sale systems for efficient transactions.
  • Took and communicated orders promptly to kitchen staff, ensuring accuracy.
  • Maintained cleanliness and organization in dining and service areas throughout shifts.
  • Collaborated effectively with kitchen staff for timely food delivery to guests.
  • Handled customer complaints promptly, resolving issues professionally.
  • Trained new servers on menu items and service protocols to enhance team performance.
  • Recommended menu items based on customer preferences and dietary restrictions.

Server

Southern Pig & Cattle
Ocala, FL
08.2016 - 04.2017
  • Provided exceptional customer service in fast-paced dining environment.
  • Accurately took and communicated orders to kitchen staff.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new servers on menu items and service protocols.
  • Collaborated with kitchen staff for timely food delivery to guests.
  • Handled customer complaints promptly, resolving issues professionally.
  • Processed payments efficiently using point-of-sale systems.
  • Recommended menu items based on customer preferences and dietary restrictions.

Skills

  • Bookkeeping
  • Payroll administration
  • Inventory management
  • Vendor relations
  • Office operations
  • Customer relationship management
  • Conflict resolution
  • Team training
  • Staff scheduling
  • Event coordination
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Interpersonal skills

References

References available upon request.

Timeline

Office Administrator

BLSK Wash Holdings
11.2024 - 07.2025

Restaurant Manager

Piesanos Stone Fired Pizza
03.2024 - 11.2024

Restaurant Manager

Piesanos Stone Fired Pizza
03.2022 - 03.2024

Restaurant Manager

Piesanos Stone Fired Pizza
10.2019 - 03.2022

Server

Piesanos Stone Fired Pizza
04.2017 - 10.2019

Server

Southern Pig & Cattle
08.2016 - 04.2017

Similar Profiles

CREATE PROFILE
Samantha Warren