Hi, I’m
Samantha Washam
Carson City,NV
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
years of professional experience
Work History
Panera Bread
Team Lead
10.2022 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
Jack In The Box
Team Lead
11.2015 - 10.2022
Job overview
- Moved stores in 2020 from Gardnerville, Nv.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
National Business Factors
Medical Bill Collector
08.2020 - 10.2020
Job overview
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Sonic Drive-In
Associate Manager
04.2020 - 08.2020
Job overview
- Oversaw training and onboarding process for all newly hired employees.
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sierra Front Intra-Agency Dispatching Center
Wildland Fire Dispatcher
07.2019 - 07.2019
Job overview
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official fire personnel while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to correct fire personnel for specific location and agency to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Northern California Orthopedic Associates
Medical Assistant Student Intern
02.2016 - 03.2016
Job overview
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures and care plan instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Education
Carrington College California - SacramentoSacramento, CA
No Degree from Medical Assisting
06.2015
Douglas High SchoolMinden, Nv
High School Diploma
06.2009
Skills
- Proactive Problem-Solving
- Work Planning and Prioritization
- Lead Collection
- Training and Onboarding
- Employee Management
- Team-Building Exercises
- Task Monitoring
- Superior Work Ethic
- Time Management
- Teamwork and Collaboration
- Verbal and Written Communication
- OSHA Requirements
Timeline
Team Lead
Panera Bread
10.2022 - Current
Medical Bill Collector
National Business Factors
08.2020 - 10.2020
Associate Manager
Sonic Drive-In
04.2020 - 08.2020
Wildland Fire Dispatcher
Sierra Front Intra-Agency Dispatching Center
07.2019 - 07.2019
Medical Assistant Student Intern
Northern California Orthopedic Associates
02.2016 - 03.2016
Team Lead
Jack In The Box
11.2015 - 10.2022
Carrington College California - Sacramento
No Degree from Medical Assisting
Douglas High School
High School Diploma
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