Samantha Washington
Hinesville,GA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
Work History
Team Lead
WebstaurantStore-Ellabell, GA
10.2022 - Current
- Provide coaching to Team Members in the work station to ensure processes standards are being followed
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Account Administrator
Hire Dynamics
09.2020 - 09.2022
- Enter information into warehouse management system (WMS) efficiently
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- . Addressed internal audit findings by implementing corrective actions within the account administration department.
- Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
- Handled day-to-day accounting processes to drive financial accuracy.
Shipping and Receiving Clerk
Cal Cartage
06.2019 - 09.2020
- Determines method of shipment and prepares bills, invoices and other shipping documents
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Front Desk Clerk and Night Auditor
HP Hotels-Savannah, GA
10.2017 - 06.2019
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Data Entry Clerk
Nordic Cold Storage
06.2015 - 10.2017
- Data Entry and Order Processing
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Shift Leader
Parkers
10.2009 - 10.2013
- Highly skilled in providing a timely, efficient, and considerate customer service
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Early Childhood Education
University of Phoenix
Tempe, AZ04.2010
Diploma -
Tattnall County High School
Reidsville, GA06.2001
Skills
- Customer Service Skills
- Front Desk
- Guest Services
- Night Audit
- Warehouse Management System
- Microsoft Outlook
- Customer service
- IDS
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Warehouse experience
- SAP Warehouse Management
- Communication skills
Timeline
Team Lead
WebstaurantStore-Ellabell, GA
10.2022 - Current
Account Administrator
Hire Dynamics
09.2020 - 09.2022
Shipping and Receiving Clerk
Cal Cartage
06.2019 - 09.2020
Front Desk Clerk and Night Auditor
HP Hotels-Savannah, GA
10.2017 - 06.2019
Data Entry Clerk
Nordic Cold Storage
06.2015 - 10.2017
Shift Leader
Parkers
10.2009 - 10.2013
Bachelor of Arts - Early Childhood Education
University of Phoenix
Diploma -
Tattnall County High School
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