Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Expanded market reach with targeted marketing campaigns and strategic partnerships.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Established strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Sales and Brand Growth Director
Chick-fil-A
07.2022 - Current
Strategically plan, execute, and monitor sales and marketing strategies to enhance the visibility and sales of brand products
Coordinate Inventive approaches to achieve marketing goals and enhance sustained profitability
Develop brand identity concepts and distinctive visual styles for effective communication materials
Oversight all of social media platforms for designed locations have grown social media from 10,000 to over 40,000 in 12 months
-Efficiently handle and address customer complaints to ensure high levels of customer satisfaction
Manage scheduling, logistics, and promotions for the Louisville Chick-fil-A Food Truck location
Brand and Sales Growth Director
Chick-fil-A Wendover Plaza
10.2023 - Current
Strategically devised, implemented, and oversaw sales and marketing initiatives aimed at augmenting brand product visibility and sales.
Orchestrated promotional campaigns for Grand Opening events.
Held accountable for managing all social media platforms to foster engagement and drive brand awareness, particularly for new store locations.
Proficiently captured and curated content, including strategic photography for social media postings.
Diligently engaged with and responded to inquiries on Instagram and Facebook platforms. Contributed to the successful enhancement of Grand Opening sales figures.
Campus Experience Intern
Chick-fil-A Support Center
05.2023 - 08.2023
Collaborated with Coordinators to establish a comprehensive calender of branded graphic designs at Chick-fil-A support center campuses
Leveraged understanding of user behavior in consuming communication media to shape strategic communication plans, adjusting strategies and content as necessary
Formulated a robust editorial calender to systematically schedule content for various initiatives
Generated, modified, reviewed, and disseminated content to meet the requirements of different sub- department projects
Revamped and expanded the comprehensive location maintenance strategy, concentrating on branded moments throughout campuses, including updates, maintenance, and budgetary aspects
Shared a team member's insight into the over all experience of Support Center campus life. Elevated the cultural ambiance across our Support Center Campuses
Spirit Master
Western Kentucky University
04.2022 - Current
Official Student ambassador of the university responsible for preserving traditions
Striving for excellence, and making the spirit of WKU contagious through 60 hours of service a academic school year
Promote WKU's spirit of hospitality to guests, and a inspire the student body to strive for the sense of excellence that WKU as a University reaches toward
We work with each other and WKU officials to extend the spirit of WKU to others so they, too, can understand how "The Spirit Makes the Master."
Grand Opening Social Media Coordinator
Chick-fil-A Danville
10.2023 - Current
Strategically devised, implemented, and oversaw sales and marketing initiatives aimed at augmenting brand product visibility and sales.
Orchestrated promotional campaigns for Grand Opening events.
Held accountable for managing all social media platforms to foster engagement and drive brand awareness, particularly for new store locations.
Proficiently captured and curated content, including strategic photography for social media postings.
Diligently engaged with and responded to inquiries on Instagram and Facebook platforms. Contributed to the successful enhancement of Grand Opening sales figures.
Food Truck and Front Line Team Member
Chick-fil-A
06.2020 - Current
Fully cross-trained in all kitchen positions to support team and meet customer needs Managed daily operations including cash register transactions
Coordinated optimal guest relations from initial contact through final check to ensure consistent total client experience
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
Public Relations Intern
JWagner Group
06.2022 - 08.2022
Wrote and Uploaded quality post for client's various social media pages improving overall traffic
Authored and published high-quality posts across diverse social media pages, resulting in enhanced overall traffic
Demonstrated effective communication skills in both spoken and written forms
Introduced inventive narratives for digital content and formulated distinct campaigns to stimulate brand interaction
Contributed to the planning and execution of various events, spanning private, corporate, and client gatherings
Successfully secured media coverage for clients, the company, and targeted campaigns
Education
Bachelor of Arts - Advertising And Public Relations
Western Kentucky University
Bowling Green, KY
05.2024
Skills
Microsoft Office Suite
Trained in Adobe Software
Brand development and awareness
Online Marketing and advertising
Marketing Program Management
Brand Strategy
Market Trend Analysis
Timeline
Business Owner
SAM Social Media, Advertising, Marketing
01.2024 - Current
Brand and Sales Growth Director
Chick-fil-A Wendover Plaza
10.2023 - Current
Grand Opening Social Media Coordinator
Chick-fil-A Danville
10.2023 - Current
Campus Experience Intern
Chick-fil-A Support Center
05.2023 - 08.2023
Sales and Brand Growth Director
Chick-fil-A
07.2022 - Current
Public Relations Intern
JWagner Group
06.2022 - 08.2022
Spirit Master
Western Kentucky University
04.2022 - Current
Food Truck and Front Line Team Member
Chick-fil-A
06.2020 - Current
Bachelor of Arts - Advertising And Public Relations
Western Kentucky University
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