Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Weaver

Eureka,CA

Summary

Results-driven Process Lead known for high productivity and efficient task completion. Specialize in workflow optimization, process improvement, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring seamless operations and project delivery within timelines.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer Service Representative, Client Relations, Data Entry. Highly enthusiastic customer service representative. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Excellent communicator with 10+yrs experience working in a demanding call center environment as a customer service rep. Enthusiastic customer service/telesales rep.

Overview

28
28
years of professional experience

Work History

Process Lead

P&B Labs
Eureka
10.2018 - 06.2024
  • I have worked on almost all processes at P&B Labs. Process lead on Patches, operator on the Balm & Tincture Line. I also worked on the chocolate and gummy process.
  • Monitored performance of processes to ensure they are meeting the established standards and goals.
  • Maintained Standard Operating Procedures (SOPs) for all key processes.
  • Kept production logs and maintained job material inventory.
  • Observed worker performance to verify equipment operation and maintenance.

Coordinator/Customer Service

Market Tech Media
Valencia
10.2012 - 04.2013

Coordinator/Customer Service

Market Tech Media
Valencia, Ca
09.1998 - 03.2010
  • Market Tech Media sells advertising space to local merchants
  • I was responsible for communicating with the sales reps and advertisers
  • Faxed and emailed proofs to advertisers and sales reps, coordinated ad copy for the composers, made sure ads were ready for printing in conjunction with their start dates, changed start dates if necessary, and moved advertisers from one store to another
  • Cross trained and provided back-up for other customer service representatives when needed
  • (Shopper Local & Market Tech Media are the same company, they changed their name)

Cashier

7-11
Saugus, Ca
10.1996 - 09.1998
  • I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
  • I maintained cleanliness and presentation of stock room and production floor
  • I assisted customers with food selection, inquiries and order customization requests
  • I produced money orders for customers
  • I accurately balanced cash drawer after every shift
  • I maintained a positive attitude to make customer’s shopping experiences memorable and pleasant
  • I was responsible for ringing up customers in a timely manner.

Education

Saugus High School
Saugus, Ca
05-1992

Skills

  • Monetary Transactions
  • Telephone Service
  • Customer Assistance
  • Confliction Resolution
  • Customer Follow-up
  • Customer Service
  • Technical training
  • Attention to Detail
  • Task Prioritization
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Self Motivation

References

  • Travis Johnson, Supervisor P&B Labs (707) 497-8245
  • Jason Lettiere, Supervisor P&B Labs (661) 364-1986
  • Kris Brooks, Sales Rep. Market Tech Media, (214) 709-2038
  • Eleanor Rooney, Supervisor Market Tech Media, (661) 430-3579

Timeline

Process Lead

P&B Labs
10.2018 - 06.2024

Coordinator/Customer Service

Market Tech Media
10.2012 - 04.2013

Coordinator/Customer Service

Market Tech Media
09.1998 - 03.2010

Cashier

7-11
10.1996 - 09.1998

Saugus High School

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Samantha Weaver