Samantha Webb
Descanso,CA
Summary
Dynamic mail clerk with experience in mail sorting and customer assistance. Known for reliability and a positive attitude, eager to leverage problem-solving skills to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Post Office Mail Clerk
USPS
Alpine
08.2022 - Current
- Sorted and organized incoming mail for efficient distribution.
- Assisted in processing outgoing mail using postal equipment.
- Maintained cleanliness and organization of the mailroom area.
- Good customer service and leaving people better than you found them.
- Scanned packages into tracking systems to ensure accurate tracking of shipments.
- Maintained accurate records of incoming and outgoing mail.
- Conducted daily audits of cash drawers to check accuracy of transactions.
- Delivered parcels to local businesses on behalf of the post office.
- Received and processed incoming mail, packages, and other materials.
- Assisted customers in selecting appropriate mailing methods for their needs.
- Greeted customers entering the post office lobby area.
- Filled out shipping forms for customers sending packages.
- Sorted mail according to post office regulations and customer instructions.
- Inspected packages for proper packaging prior to shipment.
- Processed payments and handled cash using point of sale (POS) computer system.
- Sold stamps, services and packaging.
- Operated mail processing equipment and manually sorted mail.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Offered support and advice to newer personnel to improve performance.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Operated forklifts and other heavy equipment to move large items and containers.
- Set goals and operating procedures that maximized employee effectiveness.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Optimized area coverage by setting and adjusting effective schedules.
- Answered telephones, directed calls, and took messages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Placed mail into appropriate PO boxes.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
- Provided assistance with setting up PO boxes and forwarding addresses.
- Prepared bulk mailing documents such as Customs Declaration forms.
- Collected payments from customers purchasing postal services or products.
- Stocked shelves with various items available for purchase at the post office counter.
- Labeled, weighed, and stamped mail for delivery or pickup.
- Operated postage meters to weigh, stamp, and process outgoing mail.
- Responded to customer inquiries regarding postal services and fees.
- Maintained records of all incoming and outgoing mail items.
- Recorded and tracked shipments using electronic systems for accountability.
- Followed safety protocols while handling postal materials and equipment.
- Collaborated with team members to ensure timely delivery of packages.
- Operated sorting machines to categorize mail accurately.
- Helped customers with inquiries about mailing services and options.
Education
Mountain Empire High School
Pine Valley, CASkills
- Good customer service and communication skills
- Problem solving mentality
- Happy to be of assistance and do my job!
- Good work ethic
- Like to learn about the job at hand
- Good upbeat attitude
- Willingness to learn grow and adapt
Timeline
Post Office Mail Clerk
USPS
08.2022 - Current
Mountain Empire High School