Samantha Weber
North Canton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Account Specialist
The William Allen Company
02.2021 - 06.2024
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and active listening skills when interacting with clients and colleagues.
- Increased upselling success by identifying customer needs and recommending appropriate products or services.
- Developed expertise in company products and services, allowing for confident and knowledgeable handling of client inquiries and concerns.
- Responsibilities included:
• Answer incoming calls from potential and current customers. Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
• Maintain customer and company specifications and communications.
• Utilize software for all service aspects including, but not limited to quoting, order entry, order tracking, quality issue resolution, expediting orders, change orders, etc.
• Manage customer issues regarding freight, purchasing, pricing, quality, and any other customer centered issues as they arise.
• Maintain customer inventory using software reports and forecasting as required.
• Handle all processes dealing with brokered accounts.
Administrative Assistant
Health Choice One
01.2012 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
High School Diploma -
Hoover High School
North Canton, OH06.2012
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Escalation management
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Microsoft Excel
- Data Entry
- Client Relations
- Product Knowledge
- Documentation
- Team Development
Timeline
Customer Service Account Specialist
The William Allen Company
02.2021 - 06.2024
Administrative Assistant
Health Choice One
01.2012 - 06.2016
High School Diploma -
Hoover High School
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