Jennifer Branner
Vero Beach
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
I offer a reliable and organized approach to office support, with willingness to learn and develop in a professional environment. I bring understanding of basic office protocols and key software applications such as Microsoft Office. I'm ready to use and develop organizational and administrative skills.
Overview
3
3
years of professional experience
Work History
Server
Cafe Dufrain
03.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Applebee's Neighborhood Grill & Bar
09.2016 - 02.2018
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Gaither High School
Tampa, FL06-2006
Skills
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
- Point of sale (POS) system operations
- Positive and professional
- Reliable and responsible
- Team player
- Adaptable and flexible
Timeline
Server
Cafe Dufrain
03.2018 - 03.2020
Server
Applebee's Neighborhood Grill & Bar
09.2016 - 02.2018
High School Diploma -
Gaither High School
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