Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
Generic

Samantha Wertheimer

Flowery Branch,Ga

Summary

Accomplished customer service representative with a background of Team leadership, Problem solving skills, Quality analysis, and Phone & email etiquette. A quick learner, great at multi-tasking and determined to exceed expectations.

Overview

12
12
years of professional experience

Work History

Quality Analyst

CGS Inc.
11.2018 - Current
  • Analyze & coach agents on work process
  • Run reports and excel spreadsheets for management
  • Escalations – escalating issues to ensure better quality
  • Call monitoring/ screening
  • Training new hires

Cashier

Stone Mountain Pizza Cafe
09.2024 - 02.2025
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained high accuracy in cash register operations.
  • Assisted customers with returns, refunds and resolving transaction issues.

Server

Cracker Barrell Old Country Store
02.2020 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dispatch

Toshiba Business Solutions
05.2014 - 11.2018
  • Dispatching technicians
  • Supply ordering
  • Phone support
  • Organizing and faxing paperwork

Cashier & Food Prep

Riverside Pizza
01.2013 - 05.2014
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the environment.

Education

Graduate - undefined

Parkview High School
05.2012

Skills

  • Leadership Skills
  • Problem Solving
  • Skilled in training
  • Customer Care
  • Multi-tasking
  • Organization

ACTIVITIES

I am passionate about building relationships with people and gaining an understanding on how to better help them. I am motivated and like to meet challenges head-on. I would like to improve on my customer service skills as well as acquire new skills to accomplish the best quality I can provide.

Timeline

Cashier

Stone Mountain Pizza Cafe
09.2024 - 02.2025

Server

Cracker Barrell Old Country Store
02.2020 - 05.2020

Quality Analyst

CGS Inc.
11.2018 - Current

Dispatch

Toshiba Business Solutions
05.2014 - 11.2018

Cashier & Food Prep

Riverside Pizza
01.2013 - 05.2014

Graduate - undefined

Parkview High School

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Samantha Wertheimer