Samantha Werzanski

Trained and observed new employees, educating them on new policies and changes within the company.

• Handled customer inquiries and suggestions courteously and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Communicated with clients regarding account services, statements, and balances.
• Adapted to new applications and maintained knowledge of current technologies.

• Required to interview and onboard staff while developing corrective action plans as needed
• Keep each profile separate and organized, able to pull information quickly and efficiently
• Communicating and consulting with changing policies from multiple levels
• Implicate a well managed schedule and work with changes
• Coached staff and clients through confusing and complicated trainings
• Collaborated with potential clients and staff, see what would benefit the company best
• A valuable member to a team in collaboration for department trainings and events.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Partnered with educators to instruct and mentor students with developmental and physical disabilities.
• Assisted senior leadership in managing all aspects of operations.
• Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
• Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.

• Required to interview, hire and onboard new staff
• Maintained electronic and paper filing systems for easy retrieval of information.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Use technology to communicated effectively with clients and staff in a clear and consistently way
• Communicating and implementing new changes and policies effectively
• Keep all information confidential, organized and easily accessed
• Implicate and edit a schedule while successfully considering the most beneficial time management
• Instructed potential clients and staff through trainings and necessary classes
• Executed one-on-one trainings and assessments with clients as needed, specifically adjusting to each one
• Heavily contributed as a valuable team member in the meetings of curriculum development and trainings for a more successful outcome