Samantha Whickum
Syracuse,NY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Program Manager of Residential Services
AccessCNY
05.2017 - 06.2022
- Managed IRA and supervised up to 8 staff employees while maintaining daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Coordinated services and therapy for residents and managed attendance for scheduled appointments
- Provided leadership, guidance and support to staff members
- Developed and implemented training programs for staff
- Created and managed budgets, efficiently allocating resources for social and community service projects
Residential Services Assistant
AccessCNY
01.2015 - 05.2017
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Aided residents in completing daily routines of care and activities
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Enforced policies and safety standards
- Coordinated activities and events to create safe, positive and inclusive environment
- Planned, prepared, and served meals and snacks according to prescribed diets
- Assisted residents with basic activities of daily living
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Remained alert to problems or health issues of clients and competently responded
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Determined specific needs and provided most appropriate level of services for patient well-being
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Ran errands for patients, did shopping, and picked up other necessities
DSP
AccessCNY
10.2013 - 01.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
DSP
Arc Of Onondaga
11.2011 - 02.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to and from medical appointments with safety and efficiency.
Accessories Manager
Forever 21
- Projected weekly sales to drive margin and maximize profit.
- Cross-trained and cultivated numerous associates to encourage growth and development.
- Ordered merchandise and prepared requisitions to replenish merchandise on hand.
- Examined merchandise to verify correct pricing, display and function.
- Prepared and set up merchandise displays to attract buyers and increase sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier Assistant Manager
Forever 21
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Associate
Forever 21
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Vacation - Medical Billing And Coding
Education Opportunity Center (EOC)
Syracuse, NY05.2012
High School Diploma -
Henninger High School
Syracuse, NY2005
Skills
- Service Documentation
- Problem Identification
- Laptop and Tablet Operation
- Medication Administration
- Policy Changes
- Facility Inspections
- Regulation and Compliance
- Prepare Budgets
- Coordination
- Merchandising
- Staff Training
- Microsoft Office Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager of Residential Services
AccessCNY
05.2017 - 06.2022
Residential Services Assistant
AccessCNY
01.2015 - 05.2017
DSP
AccessCNY
10.2013 - 01.2015
DSP
Arc Of Onondaga
11.2011 - 02.2015
Accessories Manager
Forever 21
Cashier Assistant Manager
Forever 21
Sales Associate
Forever 21
Vacation - Medical Billing And Coding
Education Opportunity Center (EOC)
High School Diploma -
Henninger High School
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